NOC Engineer II — Escalations & Carriers (ESA)

Comcast; Chicago (IL); On-site; USD 60,000 - 91,000; Full time

Job summary

Comcast is seeking a role focused on resolving advanced technical issues for managed services customers in a fast-paced environment. The position acts as an escalation point, coordinating with Tier 1/2 and installation teams while interfacing with carriers to drive timely resolutions.

Responsibilities include network changes, keeping customer configurations up to date across platforms, and documenting processes to improve operational efficiency and service delivery.

Qualifications

• Bachelor's degree required; Comcast may consider coursework/experience as substitute.

Responsibilities

• Handle escalated tickets from Tier 1/2 and installation groups as the main escalation point.
• Interface with off-net carriers to expedite resolution and maintain clear communications.
• Perform network adjustments per standards and customer requests to ensure service reliability.
• Keep customer configurations current across platforms to maintain service integrity.
• Create and maintain technical documentation to streamline procedures and improve operations.

Skills

Customer Experience

Troubleshooting

Communication

Education

Bachelor's Degree

Job description

Comcast is seeking a role focused on resolving advanced technical issues for managed services customers in a fast-paced environment. The position acts as an escalation point, coordinating with Tier 1/2 and installation teams while interfacing with carriers to drive timely resolutions.

Responsibilities include network changes, keeping customer configurations up to date across platforms, and documenting processes to improve operational efficiency and service delivery.