NOC Technician – Managed Services, Naperville

Comcast Advertising; Naperville (IL); On-site; USD 60,174,000 - 63,480,000; Full time

Job summary

Comcast Business in Naperville, IL, is seeking a Tech 1 NOC for ESA Managed Services. You will handle inbound repair requests, perform technical troubleshooting for managed Wi‑Fi, router and broadband, and document outcomes in our ticketing system.

Role requires collaboration with field technicians and carriers, with emphasis on timely resolution, professional communication, and dependable attendance, including nights/weekends when needed.

Qualifications

• Associate's Degree preferred, Comcast may consider related coursework/experience.
• 0-2 years related work experience.
• Equal opportunity employer, diverse candidates welcome.

Responsibilities

• Address inbound customer repair requests via phone, portal, email, and network monitoring tools.
• Technically troubleshoot managed services such as managed Wi-Fi, router, and broadband.
• Verify outages, create and submit trouble tickets, escalate to fix agents.
• Manage ticket queues to ensure timely resolution and clear customer communication.
• Collaborate with carriers, technicians, and internal teams to resolve issues.
• Document issues and resolutions in the ticketing system and maintain professionalism.

Job description

Comcast Business in Naperville, IL, is seeking a Tech 1 NOC for ESA Managed Services. You will handle inbound repair requests, perform technical troubleshooting for managed Wi‑Fi, router and broadband, and document outcomes in our ticketing system.

Role requires collaboration with field technicians and carriers, with emphasis on timely resolution, professional communication, and dependable attendance, including nights/weekends when needed.