NOC Control Technician I – 24/7 Network Monitoring

MobileComm Professionals, Inc; Overland Park (KS); On-site; USD 40,000 - 55,000; Full time

Job summary

A network service provider in Overland Park, Kansas, is seeking a NOC Central Technician I to test and analyze network facilities. The role involves monitoring and troubleshooting network issues, coordinating service restoration efforts, and requires flexibility to work various shifts, including weekends and holidays. Candidates should possess a high school diploma or equivalent and experience with network equipment, as well as knowledge of software like Excel and Word. The position is in a fast-paced environment requiring effective multi-tasking and problem-solving skills.

Qualifications

• Must be available to work any shift including weekends and holidays if necessary.
• Experience in a 24 x 7 environment.
• Ability to exercise flexibility and resourcefulness in challenging situations.

Responsibilities

• Monitor alarm conditions on the network to identify service disruptions.
• Analyze symptoms for accurate isolation of customer and network problems.
• Dispatch field resources to appropriate network sites.
• Multi-task while maintaining composure in stressful environments.

Skills

Experience using networks and network equipment

Knowledge of Excel

Knowledge of Word

Education

High school diploma or equivalent

Job description

A network service provider in Overland Park, Kansas, is seeking a NOC Central Technician I to test and analyze network facilities. The role involves monitoring and troubleshooting network issues, coordinating service restoration efforts, and requires flexibility to work various shifts, including weekends and holidays. Candidates should possess a high school diploma or equivalent and experience with network equipment, as well as knowledge of software like Excel and Word. The position is in a fast-paced environment requiring effective multi-tasking and problem-solving skills.