NOC Engineer: Backups, Alerts & Patch Remediation

The ProActive Technology Group; New York (NY); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Job summary

The ProActive Technology Group is seeking a NOC Engineer to own the health of our managed client fleet, including backups that run and can be restored, remediation of alerts, and timely patching.

You'll troubleshoot with NinjaOne, Veeam, Halo, and other tools, produce regular reports, and participate in after-hours rotations. This full-time role is based in the New York area with business hours ET.

Qualifications

• 3+ years in an MSP or IT operations role.
• Hands-on Veeam B&R: jobs, repositories, backup copies, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed updates, servicing stack repair, logs.
• Vulnerability remediation from scanner findings with verification of fixes.
• Experience with Hyper‑V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect).
• Clear ticketing and client reporting writing.
• Disciplined credential handling; able to pass background check for CMMC access.

Responsibilities

• Own backups health and ensure recoveries; apply 3-2-1 with cloud copy.
• Fix open NinjaOne alerts and reduce re-alerts by root-cause analysis.
• Remediate patches and vulnerabilities; verify remediation is complete.
• Own Halo tickets to closure; produce daily/weekly/monthly reports.
• Work CMMC client systems under strict access controls; keep runbooks current.

Skills

MSP/IT ops experience

Backup administration

RMM alert remediation

Patching troubleshooting

Vulnerability remediation

Windows patch troubleshooting

Clear client communication

Credential handling & security

Tools

Veeam B&R

NinjaOne

ScreenConnect

Hudu

Halo

VSPC

Hyper-V

VMware

Backblaze

Azure Blob

Cloud Connect

Job description

NOC Engineer – Backup, Alerts & Patch Remediation

About the role

This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What you'll do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
• Run the half-yearly backup audit and present the findings.
• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.
• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.
• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.
• Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).
• Device-offline alerts: confirm real outages and separate them from platform false positives.
• Tune alert conditions and thresholds so alerts are actionable, not noise.

Patching and vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots.
• Install out-of-band updates manually when policy can't approve them.
• Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.
• Report patch compliance and the open vulnerability backlog weekly.

General

• Own Halo tickets from alert to close, with clear notes.
• Produce the daily, weekly and monthly reports.
• Work CMMC client systems under their access controls.
• Keep credentials and runbooks current in Hudu.

What you'll bring

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
• Clear writing for both tickets and client reports.
• Disciplined credential handling. Must be able to pass a background check for CMMC access.

Nice to have

• VMCE; VSPC.
• Huntress or another EDR/ITDR platform.
• Veeam for M365 and Azure backup.
• CMMC / NIST 800-171.
• PowerShell for remediation scripts.

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.

(For full-time employees)

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance