NOC Engineer — 24/7 Network Reliability & Incident Response

LUMA Energy; San Juan (PR); Sur place; USD 70 000 - 95 000; Plein temps

Résumé du poste

LUMA Energy in Puerto Rico seeks a Network Operations Center professional to ensure reliability and performance of the organization’s telecom backbone and critical systems. You will monitor alarms, troubleshoot IP networks, coordinate with field technicians, and provision circuits for substations and data centers to maintain service continuity.

The role requires 3 years in NOC or telecom ops, experience with MPLS, SONET, microwave links, and strong incident management skills, with readiness for

Qualifications

• 3 years of experience in a Network Operations Center (NOC), telecom operations, or network support role
• Hands-on experience monitoring and troubleshooting LAN/WAN environments, IP networks, and telecom backbone systems
• Experience with telecom carrier technologies such as microwave radio, fiber transport, TDM, SONET, and MPLS
• Prior experience coordinating with field technicians and working within incident, change, and ticketing systems
• Experience working in fast-paced, 24/7 operational environments is preferred

Responsabilités

• Monitors, reviews, and resolves network alarms and connectivity issues to maintain high network reliability and service continuity.
• Monitors telecom backbone equipment across telecom sites, substations, control centers, and data centers to ensure stable and secure network operations.
• Monitor network traffic, prioritizes incidents, and directs Telecom field technicians to faults to restore service in a timely manner.
• Provisions new circuits for substations, SCADA systems, corporate data, voice services, and teleprotection to support operational and business requirements.
• Monitors carrier services, including microwave radio and fiber links, to verify functionality and provide reporting that ensures carrier performance compliance.
• Ensures redundancy and route diversity across critical systems and applications to safeguard against single-point failures.
• Troubleshoots IP services and networks to identify root causes and implement corrective actions that improve network performance.
• Monitors company networks proactively and responds to operational issues to uphold network availability.
• Announces service schedules to network users to support transparent communication and minimize operational impact.
• Creates operational and performance reporting to support management visibility and continuous improvement initiatives.
• Follows established company policies, procedures, and standards to ensure full compliance with applicable laws and industry regulations.
• Participates in storm restoration tasks and assigned drills to contribute to the safe and reliable recovery of services.
• Performs additional tasks aligned with role expectations and qualifications to support team goals and operational flexibility.

Connaissances

Windows Server 2016

Windows 10

LAN/WAN networking

TDM

SONET

MPLS

telecom carrier equipment

Network monitoring

IP-based services troubleshooting

Incident management

Communication & customer support

Analytical thinking

Documentation & reporting

Formation

Associate’s degree in information technology, Computer Science, Telecommunications, Network Engineering, or related field

Description du poste

LUMA Energy in Puerto Rico seeks a Network Operations Center professional to ensure reliability and performance of the organization’s telecom backbone and critical systems. You will monitor alarms, troubleshoot IP networks, coordinate with field technicians, and provision circuits for substations and data centers to maintain service continuity.

The role requires 3 years in NOC or telecom ops, experience with MPLS, SONET, microwave links, and strong incident management skills, with readiness for