NOC Engineer — 24/7 Mobile Network Ops & Troubleshooting

HeadHR; United States; Remote; USD 18,000 - 21,000; Full time

Benefits offered by this job

Salary level: 1400-1600 EUR gross per月

Social benefits

Wolt food allowance 200 EUR monthly

Medical insurance

Free mobile services with Tele2

Car parking spot

Job summary

HeadHR seeks a tech-savvy mobile services support specialist to handle customer and network issues, troubleshoot solutions, and communicate with customers via direct channels and mass tools.

The role requires fluent English, a degree in Telecommunications or IT (in progress ok), and willingness to work shifts with extra pay. Knowledge of mobile networks (2G-5G) is advantageous, with strong problem-solving and a drive for self-learning.

Qualifications

• Fluent English communication required.
• Degree in Telecommunications or IT (studies may be in progress).
• Willingness to work in shifts (extra pay).
• Experience in technical support/troubleshooting in mobile technologies is advantageous (mobile core & roaming).
• Strong problem-solving skills.
• Interest in mobile technologies, IoT and tech in general.
• Strong personal drive and desire for self-learning.
• Accuracy and high sense of responsibility.

Responsibilities

• To handle, troubleshoot and resolve customer solution related and network related issues, events, and incidents.
• Communicate with Webbing customers directly and via mass communication tools.
• Monitor the performance and capacity of mobile network and internal systems using a variety of tools.
• Coordinate and communicate issue, incident and event handing within company internal teams and vendors.
• To track and document all issues and resolutions in detail.

Skills

English communication

Shift work

Troubleshooting mobile tech

Problem solving

Interest in mobile tech

Self-learning

Accuracy

Education

Telecommunications/IT degree (in progress)

Job description

HeadHR seeks a tech-savvy mobile services support specialist to handle customer and network issues, troubleshoot solutions, and communicate with customers via direct channels and mass tools.

The role requires fluent English, a degree in Telecommunications or IT (in progress ok), and willingness to work shifts with extra pay. Knowledge of mobile networks (2G-5G) is advantageous, with strong problem-solving and a drive for self-learning.