NOC Engineer

The ProActive Technology Group; South Dakota; Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer to own backups, RMM alerts, and patch remediation for our managed clients. This remote, part-time role focuses on keeping backups healthy, fixing alerts at the source, and closing patch and vulnerability gaps.

You will work ET hours, handle a remediation backlog, perform SureBackup tests, and generate audit-ready reports while maintaining clear runbooks and credentials discipline for CMMC access.

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
• Clear writing for both tickets and client reports.
• Disciplined credential handling. Must be able to pass a background check for CMMC access

Responsibilities

• Triage backup failures and warnings daily across Veeam servers, agents and cloud copies.
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
• Run scheduled and on-request restore tests and write audit-ready evidence.
• Enforce backup standards: 3-2-1 with cloud copy, retention, encryption and no excessive synthetic fulls.
• Run half-year backup audit and present findings.
• Maintain VSPC onboarding/offboarding, report recipients, and keep managed list aligned to billing.
• Work NinjaOne condition-alert queue to zero, fix root causes to prevent re-alerts.
• AV/EDR health: address missing/disabled or outdated protection.
• Low disk space cleanup, profile/temp clearing, and hardware upgrade escalation.
• VMware/Hyper-V alerts: free space, stale checkpoints, hardware sensors, high memory, critical services down.
• Device-offline alerts: verify outages vs false positives.
• Tune alert conditions so alerts are actionable, not noise.
• Remediate patches: Windows cumulatives and third-party apps; handle stuck/pending reboots.
• Install out-of-band updates when policy blocks approval.
• Remediate vulnerability findings: patch/upgrade/reconfigure and verify closure.
• Report patch compliance and open backlog weekly.
• Own Halo tickets to close with clear notes.
• Produce daily, weekly and monthly reports.
• Work CMMC client systems under access controls.
• Keep credentials/runbooks current in Hudu.

Skills

RMM alert remediation

Veeam B&R

NinjaOne

Windows patching

Tools

NinjaOne

ScreenConnect

Hudu

Halo

VSPC

Backblaze

Azure Blob

Job description

NOC Engineer - Backup, Alerts & Patch Remediation

• Remote
• Part-Time
• This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down
• Annual Salary Range: $30,000 - $35,000

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What You'll Do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage
• Run the half-yearly backup audit and present the findings
• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting
• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed
• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades
• Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync)
• Device-offline alerts: confirm real outages and separate them from platform false positives
• Tune alert conditions and thresholds so alerts are actionable, not noise

Patching And Vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots
• Install out-of-band updates manually when policy can't approve them
• Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears
• Report patch compliance and the open vulnerability backlog weekly

General

• Own Halo tickets from alert to close, with clear notes
• Produce the daily, weekly and monthly reports
• Work CMMC client systems under their access controls
• Keep credentials and runbooks current in Hudu

Requirements

What you'll bring

• 3+ years in an MSP or IT ops role
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching
• Vulnerability remediation from scanner findings, with a record of verifying the fix
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas
• Clear writing for both tickets and client reports
• Disciplined credential handling. Must be able to pass a background check for CMMC access

Nice to have

• VMCE; VSPC
• Huntress or another EDR/ITDR platform
• Veeam for M365 and Azure backup
• CMMC / NIST 800-171
• PowerShell for remediation scripts

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.