NOC Engineer

The ProActive Technology Group; Arkansas; Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer to own the health of managed client fleets, focusing on backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. This remote, part-time role requires attention to backlog remediation and consistent follow-through.

You will work with Veeam B&R, NinjaOne, and ScreenConnect to triage issues, perform SureBackup tests, enforce 3-2-1 backups, and maintain audit-ready

Qualifications

• 3+ years in an MSP or IT ops role.
• Hands-on with Veeam B&R and SureBackup.
• RMM alert remediation experience (NinjaOne preferred).
• Windows patch troubleshooting and vulnerability remediation.
• Clear writing for tickets and client reports.

Responsibilities

• Triage backups across Veeam servers, agents, and cloud copies.
• Remediate NinjaOne alerts and fix root causes to stop re-alerts.
• Patch management and vulnerability remediation; verify fixes.
• Own Halo tickets from alert to close and produce reports.

Skills

Troubleshooting

Analytical thinking

Remote work discipline

Tools

Veeam B&R

NinjaOne

ScreenConnect

Huntress

Halo

Hudu

VSPC

Hyper-V

Job description

NOC Engineer - Backup, Alerts & Patch Remediation

• Remote
• Part-Time
• This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down
• Annual Salary Range: $30,000 - $35,000

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What You'll Do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage
• Run the half-yearly backup audit and present the findings
• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting
• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed
• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades
• Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync)
• Device-offline alerts: confirm real outages and separate them from platform false positives
• Tune alert conditions and thresholds so alerts are actionable, not noise

Patching And Vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots
• Install out-of-band updates manually when policy can't approve them
• Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears
• Report patch compliance and the open vulnerability backlog weekly

General

• Own Halo tickets from alert to close, with clear notes
• Produce the daily, weekly and monthly reports
• Work CMMC client systems under their access controls
• Keep credentials and runbooks current in Hudu

Requirements

What you'll bring

• 3+ years in an MSP or IT ops role
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching
• Vulnerability remediation from scanner findings, with a record of verifying the fix
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas
• Clear writing for both tickets and client reports
• Disciplined credential handling. Must be able to pass a background check for CMMC access

Nice to have

• VMCE; VSPC
• Huntress or another EDR/ITDR platform
• Veeam for M365 and Azure backup
• CMMC / NIST 800-171
• PowerShell for remediation scripts

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.