NOC Engineer

The ProActive Technology Group; Alabama; A distancia; USD 30.000 - 35.000; A tiempo parcial

Descripción de la vacante

The ProActive Technology Group is seeking a NOC Engineer to manage backups, alerts, and patch remediation for a distributed client fleet. This remote, part-time role requires hands-on experience with Veeam B&R, NinjaOne, and ScreenConnect, and a focus on remediation rather than escalation.

You will work ET business hours with an after-hours rotation, triaging backup jobs, fixing alert conditions, and driving patch compliance. Strong documentation and security practices are essential.

Formación

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents, SureBackup.
• Day-to-day RMM alert remediation with NinjaOne preferred.
• Windows patch troubleshooting: DISM/SFC, WSUS/Windows Update logs.
• Vulnerability remediation from scanner findings with verification.
• Experience with VMware/Hyper-V, storage, and basic networking.

Responsabilidades

• Backups: triage failed and warning jobs; perform fixes via NinjaOne/ScreenConnect.
• RMM alert remediation: fix AV/EDR health, disk space, services, offline devices.
• Patching and vulnerabilities: remediate updates and verify fixes; report weekly.
• General: own tickets from alert to close; produce daily/weekly/monthly reports.

Conocimientos

MSP experience

IT operations

Veeam B&R

NinjaOne

ScreenConnect

Hudu documentation

VMware/Hyper-V

Herramientas

Veeam B&R

NinjaOne

ScreenConnect

Halo

Hudu

VSPC

Hyper-V/VMware

Backblaze

Azure Blob

Descripción del empleo

NOC Engineer - Backup, Alerts & Patch Remediation

• Remote
• Part-Time
• This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down
• Annual Salary Range: $30,000 - $35,000

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What You'll Do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage
• Run the half-yearly backup audit and present the findings
• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting
• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed
• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades
• Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync)
• Device-offline alerts: confirm real outages and separate them from platform false positives
• Tune alert conditions and thresholds so alerts are actionable, not noise

Patching And Vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots
• Install out-of-band updates manually when policy can't approve them
• Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears
• Report patch compliance and the open vulnerability backlog weekly

General

• Own Halo tickets from alert to close, with clear notes
• Produce the daily, weekly and monthly reports
• Work CMMC client systems under their access controls
• Keep credentials and runbooks current in Hudu

Requirements

What you'll bring

• 3+ years in an MSP or IT ops role
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching
• Vulnerability remediation from scanner findings, with a record of verifying the fix
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas
• Clear writing for both tickets and client reports
• Disciplined credential handling. Must be able to pass a background check for CMMC access

Nice to have

• VMCE; VSPC
• Huntress or another EDR/ITDR platform
• Veeam for M365 and Azure backup
• CMMC / NIST 800-171
• PowerShell for remediation scripts

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.