NOC Engineer

The ProActive Technology Group; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Job summary

The ProActive Technology Group is seeking a NOC Engineer to own backups, alert remediation, and patch management for our managed client fleet. You will triage backup jobs across Veeam, fix issues via NinjaOne/ScreenConnect, run restore tests, enforce 3-2-1, and report on compliance.

A background in MSP IT operations and Hands-on patching experience are required, with strong documentation skills. Schedule includes business hours ET with an early-morning check and after-hours rotation.

Qualifications

• Minimum 3+ years in an MSP or IT operations role.
• Hands-on experience with Veeam Backup & Replication.
• Proficient in RMM alert remediation (NinjaOne preferred).
• Experience patching Windows systems and troubleshooting updates.
• Familiarity with Hyper-V/VMware and storage basics.
• Clear writing for tickets and client reports.

Responsibilities

• Triage failing or warning backup jobs across Veeam and cloud copies.
• Fix storage, repository, network, licensing, and upgrades via NinjaOne/ScreenConnect.
• Run restore tests and provide audit-ready evidence.
• Enforce 3-2-1 backup standard and perform half-year audit.
• Maintain VSPC onboarding/offboarding and billing alignment.
• Resolve open NinjaOne alerts and reduce alert noise.
• Address AV/EDR health, disk space, and service issues.
• Remediate patching and vulnerability findings and report weekly.
• Own Halo tickets from alert to close; produce reports.

Skills

Backup & B&R ops

RMM alert remediation

Veeam B&R

Windows patching

VMware/Hyper-V basics

NinjaOne usage

Tools

ScreenConnect

NinjaOne

Hudu

Veeam B&R software

Halo

Job description

NOC Engineer - Backup, Alerts & Patch Remediation

About The Role

This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What You'll Do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage
• Run the half-yearly backup audit and present the findings
• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting
• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed
• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades
• Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync)
• Device-offline alerts: confirm real outages and separate them from platform false positives
• Tune alert conditions and thresholds so alerts are actionable, not noise

Patching And Vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots
• Install out-of-band updates manually when policy can't approve them
• Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears
• Report patch compliance and the open vulnerability backlog weekly

General

• Own Halo tickets from alert to close, with clear notes
• Produce the daily, weekly and monthly reports
• Work CMMC client systems under their access controls
• Keep credentials and runbooks current in Hudu

Requirements

What you'll bring

• 3+ years in an MSP or IT ops role
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching
• Vulnerability remediation from scanner findings, with a record of verifying the fix
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas
• Clear writing for both tickets and client reports
• Disciplined credential handling. Must be able to pass a background check for CMMC access

Nice to have

• VMCE; VSPC
• Huntress or another EDR/ITDR platform
• Veeam for M365 and Azure backup
• CMMC / NIST 800-171
• PowerShell for remediation scripts

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.

Benefits

• (For full-time employees)
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance