NOC Engineer

The Proactive Technology Group; Ohio; Remote; USD 30,000 - 35,000; Part time

Job summary

The ProActive Technology Group is seeking a NOC Engineer - Backup, Alerts & Patch Remediation (Remote, Part-Time) to own the health of managed client fleets, ensuring backups run and can be restored, and that alerts and patching are remediated efficiently.

Primary duties include triaging backup jobs, fixing NinjaOne alerts, and delivering audit-ready evidence while maintaining security and compliance with CMMC access requirements.

Qualifications

• 3+ years in an MSP or IT operations role.
• Hands-on experience with Veeam B&R including jobs, repositories, backup copy, agents and SureBackup.
• Experience with RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed updates, servicing stack repair (DISM/SFC), WSUS/Windows Update logs, third-party patching.
• Vulnerability remediation from scanner findings and verification of fixes.
• Experience with Windows Server, Hyper-V/VMware, storage and basic networking.
• Familiarity with object storage targets (Backblaze, Azure Blob, Cloud Connect) including immutability and quotas.
• Clear writing for tickets and client reports.
• Disciplined credential handling; ability to pass a background check for CMMC access.

Responsibilities

• Triage failed or warning backup jobs daily across Veeam servers, agents and cloud copies.
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
• Run restore tests and write audit-ready evidence.
• Enforce backup standards and conduct semi-annual audits.
• Fix open NinjaOne alerts to zero and address root causes.
• Remediate patching and vulnerabilities; report weekly on compliance.

Skills

Backup & Restore

RMM alert remediation

Patching & vulnerabilities

Windows patch troubleshooting

Veeam B&R

NinjaOne

SQL/VMware/Hyper-V basics

Tools

Veeam B&R

NinjaOne

ScreenConnect

Halo

Hudu

Job description

NOC Engineer - Backup, Alerts & Patch Remediation
-Remote.

- Part-Time.

-This role owns the health of our managed client fleet: backups that run and can be restored, RMM alerts that get fixed rather than ignored, and patches and vulnerabilities that get closed. You'll work a remediation backlog down and keep it down.

- Annual Salary Range: $30,000 - $35,000

Schedule

Business hours ET, an early-morning overnight-jobs check, and an after-hours escalation rotation.

What you'll do

Backups

• Triage failed, missed and warning backup jobs daily across Veeam servers, agents and cloud copies.
• Remote in through NinjaOne/ScreenConnect to fix storage, repository, network, licensing and upgrade issues.
• Run scheduled and on-request restore tests (SureBackup, file/VM) and write audit-ready evidence.
• Enforce the PTG backup standard: 3-2-1 with a cloud copy, minimum retention, encryption, and no synthetic fulls that overrun storage.
• Run the half-yearly backup audit and present the findings.
• Maintain VSPC: onboarding and offboarding, report recipients, and keeping the managed list matched to billing.

RMM alert remediation (NinjaOne)

• Work the open NinjaOne condition-alert queue to zero, fixing the root cause so the same device stops re-alerting.
• Antivirus/EDR health: AV missing, disabled or not updating, and unsupported AV installed.
• Low disk space on workstations and servers: cleanup, profile and temp clearing, and escalating hardware upgrades.
• Server and virtualization alerts: VMware/Hyper-V datastore free space, stale VM checkpoints, hardware sensors, high memory, and critical services down (e.g. ADSync).
• Device-offline alerts: confirm real outages and separate them from platform false positives.
• Tune alert conditions and thresholds so alerts are actionable, not noise.

Patching and vulnerabilities

• Remediate failed patches in NinjaOne: Windows cumulative/security updates and third-party applications, including stuck or half-finished patch runs and pending reboots.
• Install out-of-band updates manually when policy can't approve them.
• Remediate vulnerability-scanner findings: patch, upgrade, reconfigure or remove the affected software, then verify the finding clears.
• Report patch compliance and the open vulnerability backlog weekly.

General

• Own Halo tickets from alert to close, with clear notes.
• Produce the daily, weekly and monthly reports.
• Work CMMC client systems under their access controls.
• Keep credentials and runbooks current in Hudu.

What you'll bring

• 3+ years in an MSP or IT ops role.
• Hands-on Veeam B&R: jobs, repositories, backup copy, agents and SureBackup.
• Day-to-day RMM alert remediation (NinjaOne preferred): AV/EDR health, disk space, services, offline devices.
• Windows patch troubleshooting: failed cumulative updates, servicing stack and component store repair (DISM/SFC), WSUS/Windows Update logs, and third-party patching.
• Vulnerability remediation from scanner findings, with a record of verifying the fix.
• Windows Server, Hyper-V/VMware, storage (NAS, iSCSI) and basic networking.
• Experience with object storage targets (Backblaze, Azure Blob, Cloud Connect), including immutability and quotas.
• Clear writing for both tickets and client reports.
• Disciplined credential handling. Must be able to pass a background check for CMMC access.

Nice to have

• VMCE; VSPC.
• Huntress or another EDR/ITDR platform.
• Veeam for M365 and Azure backup.
• CMMC / NIST 800-171.
• PowerShell for remediation scripts.

Tools

Veeam B&R and agents, VSPC, NinjaOne (alerting, conditions, patch management), ScreenConnect, Huntress, Hyper-V/VMware, object storage targets, Halo, Hudu.