Service Desk Representative (Hybrid)

Motorola Solutions; Schaumburg (IL); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Job summary

Motorola Solutions in Schaumburg, IL invites applicants for a Service Desk Representative role. You will join an inclusive team delivering frontline technical support, analyzing customer needs, and coordinating with engineering and operations to resolve issues.

This pipeline position emphasizes growth, hands-on training, and long-term career advancement within our global organization. Candidates should have a High School Diploma or equivalent and U.S.

Qualifications

• High School Diploma or 1+ years in customer service.
• Bachelor's degree preferred.
• Experience with ticketing systems is a plus.

Responsibilities

• Interface with customers to analyze inquiries and facilitate troubleshooting.
• Coordinate with engineering and operations to resolve issues.
• Document interactions in the ticketing system and maintain service standards.

Skills

Customer service

Cross-functional collaboration

Analytical thinking

Troubleshooting

Education

High School Diploma

Bachelor's degree in a technical or business discipline

Tools

Windows

Google Workspace

Ticketing systems

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we are dedicated to "Solving for safer." We build and connect technologies that help protect people, property, and places. Our Managed and Support Services organization provides an essential foundation for our customers, helping to ensure mission-critical systems operate with reliability, clarity, and continuous support across the safety and security ecosystem.

Job Description

Motorola Solutions is building talent pipelines to meet future hiring demands. This is a pipeline role, while there is not an immediate opening, we want to build relationships with prospective candidates like you. If your background is a match to our requirements, we’ll follow up with an exploratory conversation.

At Motorola Solutions, everything starts with our people. We help people be their best in the moments that matter by supporting the critical communication and technology needs of our customers.

As a Service Desk Representative, you will join an inclusive, collaborative team delivering direct frontline technical support. In this role, you will analyze customer needs, facilitate issue resolution, and coordinate with internal engineering and operations groups to maintain operational excellence. We foster a people-first culture committed to ongoing professional growth, providing comprehensive foundational training that prepares you for long-term career advancement within our global organization. Candidates with equivalent practical experience are encouraged to apply.

Key Responsibilities

Frontline Support & Troubleshooting

• Interface directly with customers to analyze technical inquiries and facilitate timely troubleshooting


• Drive end-to-end resolution of support requests while maintaining professional service standards


• Coordinate cross-functional incident escalation by managing tickets with specialized technical support teams

Customer Success & Relationship Management

• Develop and maintain collaborative relationships with enterprise and public sector partners


• Help to provide clear, actionable communication during high-tempo operational periods

Operational Excellence & Technology

• Utilize ticketing platforms, Windows, and Google workspace applications to document and streamline support workflows


• Adapt to evolving technical environments and internal processes to support 24/7/365 service continuity

Job Requirements

• High School Diploma or 1+ years of experience in customer service


• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract


• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Technical Expertise

• Operating Systems & Productivity Tools to navigate Windows environments and Google Workspace applications


• Ticketing Systems to manage, route, and document technical customer interactions

Professional Experience

• Customer Interaction to facilitate prompt problem resolution in fast-paced operational environments


• Cross-Functional Collaboration to coordinate troubleshooting efforts across internal partner teams

Preferred Qualifications

• Bachelor's degree in a technical or business discipline


• Active Navy CAC clearance or prior experience working within cleared defense environments

Target Base Salary Range: $34,564.80 - $37,564.80

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• High School Diploma or 1+ years of experience in customer service


• Must be a U.S. citizen with the ability to obtain necessary security clearance as required by government contract


• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

New Grad

Referral Payment Plan

No

Our U.S. Benefits Include

• Incentive Bonus Plans


• Medical, Dental, Vision benefits


• 401K with Company Match


• 10 Paid Holidays


• Generous Paid Time Off Packages


• Employee Stock Purchase Plan


• Paid Parental & Family Leave


• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.