Service Desk Analyst - 24/7 Enterprise Support

Motorola Solutions; Schaumburg (IL); In loco; USD 35.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Incentive Bonus Plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Descrizione del lavoro

Motorola Solutions in Schaumburg, IL invites applicants for a Service Desk Representative role. You will join an inclusive team delivering frontline technical support, analyzing customer needs, and coordinating with engineering and operations to resolve issues.

This pipeline position emphasizes growth, hands-on training, and long-term career advancement within our global organization. Candidates should have a High School Diploma or equivalent and U.S.

Competenze

• High School Diploma or 1+ years in customer service.
• Bachelor's degree preferred.
• Experience with ticketing systems is a plus.

Mansioni

• Interface with customers to analyze inquiries and facilitate troubleshooting.
• Coordinate with engineering and operations to resolve issues.
• Document interactions in the ticketing system and maintain service standards.

Conoscenze

Customer service

Cross-functional collaboration

Analytical thinking

Troubleshooting

Formazione

High School Diploma

Bachelor's degree in a technical or business discipline

Strumenti

Windows

Google Workspace

Ticketing systems

Descrizione del lavoro

Motorola Solutions in Schaumburg, IL invites applicants for a Service Desk Representative role. You will join an inclusive team delivering frontline technical support, analyzing customer needs, and coordinating with engineering and operations to resolve issues.

This pipeline position emphasizes growth, hands-on training, and long-term career advancement within our global organization. Candidates should have a High School Diploma or equivalent and U.S.