NOC Analyst: Mainframe & Cloud Ops (3rd Shift)

First National of Nebraska Inc.; Omaha (NE); Hybrid; USD 52,000 - 86,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with matching

Time Off Programs

Health Savings Account

Employee Banking

Growth Opportunities

Tuition Assistance

Disability Insurance

Job summary

FNTS NOC Analyst, a 3rd shift position (11PM – 7:30AM CST), supports customers across industries with 24x7 operations. The role covers mainframe, cloud core systems and infrastructure, requiring monitoring, batch processing, abend remediation, and escalation as needed.

You will act as a communications hub in a fast-paced environment and collaborate across teams to ensure reliability and security. The role offers a hybrid work arrangement, with in-person collaboration three days per week and

Qualifications

• 1 year customer service experience in information technology.
• 1 year operational mainframe experience.
• 1 year experience in using mainframe job scheduling systems (CA7/CA Scheduler/IBM Tivoli).
• 1 year NOC/command center/help desk exposure.
• 1 year desktop, server, or network support experience.

Responsibilities

• Monitor and submit customer mainframe batch processes.
• Monitor and report on customer network and/or server outages.
• Mainframe job scheduling and abend remediation.
• Escalate issues to appropriate support teams as needed.
• Communicate with customers via email or phone and participate in bridge calls.
• Assist with server patching activities.
• Maintain and improve runbooks, processes and procedures.
• Support automation efforts using advanced technologies.
• Perform duties as assigned.

Skills

Customer service experience

Mainframe knowledge

Desktop, server, network ops

Communication skills

Incident triage

Patch management

Automations awareness

Team collaboration

Experience with CA7/CA Scheduler/IBM

Education

1 year experience in IT operations

Tools

CA7/CA Scheduler/IBM Tivoli

Job description

FNTS NOC Analyst, a 3rd shift position (11PM – 7:30AM CST), supports customers across industries with 24x7 operations. The role covers mainframe, cloud core systems and infrastructure, requiring monitoring, batch processing, abend remediation, and escalation as needed.

You will act as a communications hub in a fast-paced environment and collaborate across teams to ensure reliability and security. The role offers a hybrid work arrangement, with in-person collaboration three days per week and