NOC Analyst

Zeektek; Columbus (OH); Vor Ort; USD 52.000 - 70.000; Vollzeit

Zusammenfassung

Zeektek seeks a 2nd shift NOC/SOC Analyst to join our Columbus, OH team onsite. Working 3:00 PM–11:00 PM EST, Friday to Tuesday, with Wednesday and Thursday off, you will monitor systems, respond to incidents, and communicate status to stakeholders.

You will use ServiceNow, Splunk, and other monitoring tools, demonstrate ITIL practices, and coordinate with teams to manage changes and outages in a fast-paced environment.

Qualifikationen

• High school diploma or GED.
• 1+ year of experience in a NOC, SOC or other operational environment.
• Experience working in ServiceNow.
• Experience working in Splunk.
• Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.
• Bachelor’s degree in information systems, information technology, computer science or related field of study (preferred).
• ITILv4 Foundations Certification (preferred).
• CCNA Certification or similar (preferred).

Kenntnisse

Executive communication

ITIL processes

Incident management

Eyes on glass

Monitoring tools

Scripting (Python/PowerShell)

Stakeholder communication

Ausbildung

High school diploma or GED

Bachelor’s degree preferred

Tools

ServiceNow

Splunk

SolarWinds

Dynatrace

Azure

Jobbeschreibung

WORK LOCATION: COLUMBUS, OH (THIS IS A FULLY ONSITE ROLE)

WORK HOURS: 2ND SHIFT; 3:00PM-11:00PM EST, FRIDAY - TUESDAY (WEDNESDAY AND THURSDAY ARE OFF DAYS)

TOP 3 MUST HAVES

1. Provide clear and concise executive level communication and updates on status, issues, and risks


2. Working understanding of ITIL processes, specifically incident management and change management practices


3. Experience with eyes on glass monitoring, simultaneously using several industry standard tools

JOB DESCRIPTION:

• Minimum Qualifications:High school diploma or GED.


• 1+ year of experience working in a NOC, SOC or other operational environment.


• Experience working in ServiceNow.


• Experience working in Splunk.


• Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.


• Preferred Qualifications:Bachelor’s degree in information systems, information technology, computer science or related field of study.


• ITILv4 Foundations Certification.


• CCNA Certification or similar.


• Knowledge, Skills and Abilities: Ability to multitask effectively and work with little to no supervision while performing duties


• Provide clear and concise executive level communication and updates on status, issues, and risks


• Ability to work in high-pressure situations


• Experience with Microsoft Office suite of products


• Working understanding of ITIL processes


• Effective organizational skills, time management skills and problem-solving skills


• Exceptional verbal, written and interpersonal communication skills


• Experience with Azure and creating Splunk Dashboard


• Knowledge or scripting languages (Python, PowerShell etc.)


• Must be able to participate on the phone and work well under pressure in a fast paced environment


• Comfortable speaking with stakeholders and facilitating calls