24/7 NOC Analyst — Onsite in Lewisville | $30-$35/hr

Avispa MedOps; Lewisville (TX); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

W2 Employment

Group Medical, Dental, Vision, Life, 2

Job summary

A leading music streaming company seeks a NOC Analyst in Lewisville, TX to support a 24/7 network operations center for safety and security services. This onsite assignment covers incident response, monitoring, and cross-functional collaboration with IT and business partners.

You will perform tests across remote apps and on-site environments, escalate issues, and contribute to operational enhancements while maintaining comprehensive logs and documentation.

Qualifications

• 2-4 years of related experience in a computer/network operations environment.
• Experience navigating AWS.
• Experience with ServiceNow ticketing and incident workflows.
• Physical device troubleshooting and basic network troubleshooting.
• Clear and professional communication with internal stakeholders and external partners.

Responsibilities

• Perform hourly manual testing across remote apps, test benches, and on-site vehicles.
• Monitor system, server, and application performance 24/7 and note anomalies.
• Own incident notifications and coordinate triage with cross-functional teams.
• Document steps to resolve incidents and track problems through resolution.
• Maintain shift logs, escalation procedures, and incident documentation.

Skills

AWS

ServiceNow

Incident management

Network operations

Communication

Education

Associate degree in CS or related technical field

Job description

A leading music streaming company seeks a NOC Analyst in Lewisville, TX to support a 24/7 network operations center for safety and security services. This onsite assignment covers incident response, monitoring, and cross-functional collaboration with IT and business partners.

You will perform tests across remote apps and on-site environments, escalate issues, and contribute to operational enhancements while maintaining comprehensive logs and documentation.