NOC Analyst Tier I

Acuative Corporation; Strongsville (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Acuative Corporation in Strongsville, OH seeks a NOC Analyst Tier I to join the 24/7 Global Command Center. You will monitor infrastructure, triage alerts, and document incidents to ensure SOP adherence and timely escalation.

Responsibilities include logging alerts, basic troubleshooting, and communicating updates to stakeholders while maintaining shift logs and contributing to knowledge resources. Entry-level role with exposure to networks and OS basics.

Qualifications

• Must be eligible for and able to obtain a U.S. Government Public Trust clearance.
• Minimum of 1 year professional experience in a NOC, Help Desk or operational support center.
• High School Diploma or GED required.

Responsibilities

• Monitor NOC dashboards and alerting systems for potential service impacts.
• Log alerts into ticketing system, classify by severity and urgency.
• Perform basic diagnostics per runbooks (pings, traceroutes, checks).
• Escalate complex/unresolved incidents to Tier II or engineering teams.
• Provide clear status updates to internal stakeholders.
• Maintain shift logs and contribute to runbooks and knowledge base.

Skills

Networking fundamentals

Monitoring tools

Ticketing systems

Windows / Linux

Communication

Attention to detail

Education

High School Diploma or GED

CompTIA A+ (desired)

CompTIA Network+ (desired)

Tools

Monitoring dashboards

General diagnostic tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Role Summary :

The NOC Analyst Tier I is the first responder within the 24/7 Global Command Center, responsible for continuous infrastructure monitoring, initial alert triage, and accurate incident documentation. This role is crucial for rapidly identifying network, server, and application issues and ensuring adherence to standardized operating procedures (SOPs) for timely escalation.

Core Responsibilities :

• Monitoring & Triage: Proactively monitor NOC dashboards, network performance tools, and alerting systems for potential and active service impacts.
• Incident Creation: Accurately log all alerts into the ticketing system, classifying incidents by severity, affected component, and urgency.
• Initial Troubleshooting: Perform basic diagnostic steps as defined in runbooks, including pings, traceroutes, basic device status checks, and confirming service availability.
• Escalation: Timely and precise escalation of complex or unresolved incidents to NOC Analyst 2 or specialized engineering teams, following established paths.
• Communication: Send clear, concise status updates and notifications regarding low-impact events to internal stakeholders.
• Documentation: Maintain up-to-date shift logs and contribute feedback to improve existing runbooks and knowledge base articles.

Essential Skills and Knowledge :

• Networking Fundamentals: Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP).
• Tool Proficiency: Experience with common monitoring tools and ticketing systems.
• Operating Systems: Familiarity with basic command-line navigation and service checking in Windows and/or Linux environments.
• Communication: Excellent verbal and written communication skills with an emphasis on clarity and professionalism under pressure.
• Attention to Detail: Meticulous approach to documentation and following sequential procedures.

Required Qualifications :

• Security Clearance: Must be eligible for and able to successfully obtain and maintain a U.S. Government Public Trust clearance.
• Experience: Minimum of 1 year of professional experience in a NOC, Technical Help Desk, or operational support center environment.
• Education: High School Diploma or GED required.
• Certifications (Desired): CompTIA A+ or CompTIA Network+ is highly valued.