NMCI TS/SCI Desktop Support Specialist

Jobtailor

Springfield (VA)

On-site

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Jobtailor in Virginia (Springfield area) seeks an experienced desktop support specialist to provide front-line coordination and support for NMCI-managed end-user environments. You will assist with workstation provisioning, troubleshooting, lifecycle actions, and ensure users receive reliable, professional help across the organization.

Key tasks include reviewing and submitting NMCI tickets, tracking service actions, and supporting hardware refresh activities while maintaining a smooth user

Qualifications

3+ years of experience in Service Desk, desktop support, systems administration, or related roles
Proficiency deploying and managing Microsoft Windows desktop platforms
Experience assisting customers over the phone and in person to resolve end-user issues
DoD 8140/CSWF Credential or willingness to obtain within 6 months

Responsibilities

Provide front-line coordination and desktop support for NMCI-managed end-user environments
Ensure users receive reliable assistance with workstation provisioning, troubleshooting, and lifecycle actions
Manage NMCI service requests and support hardware refresh activities
Maintain a smooth user experience across the organization
Review and submit NMCI tickets, track service actions, assist users with workstation issues

Skills

Desktop Support

Microsoft Windows Management

Service Desk Coordination

TS/SCI Clearance

DoD 8140/CSWF Compliance

Job description

Key tasks include reviewing and submitting NMCI tickets, tracking service actions, and supporting hardware refresh activities while maintaining a smooth user

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