Systems Administrator - NMCI Desktop Support

Huntington Ingalls Industries; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Huntington Ingalls Industries (HII) Mission Technologies division seeks a Systems Administrator to provide NMCI desktop support and frontline IT service desk functions in a government-facing environment. You will manage Windows workstations, coordinate with NMCI teams, and ensure asset accountability and secure operations.

Candidates must hold TS/SCI clearance or the ability to obtain CI Poly, 3+ years in related roles, and meet DoD 8140/CSWF requirements within 6 months.

Qualifications

• 3+ years of experience in Service Desk, desktop support, systems administration, or related roles.
• Proficiency deploying and managing Microsoft Windows desktop platforms.
• Ability to work with customers over-the-phone and in-person to resolve end‑user issues.
• TS/SCI clearance required with ability to obtain a CI Poly.
• Active TS/SCI government security clearance required to start.
• Must meet DoD 8140/CSWF for 451-Intermediate or be willing to obtain the appropriate credential within 6 months.

Responsibilities

• Provide front-line coordination and desktop support for NMCI‑managed end‑user environments, ensuring users receive reliable, accurate assistance with workstation provisioning, troubleshooting, and lifecycle actions.
• Serve as the NMCI Assistant Customer Technical Representative (ACTR), reviewing and submitting NMCI tickets, tracking service actions, and supporting device setup, onboarding, and replacement activities.
• Assist users with NMCI‑managed Windows workstation issues; coordinate with NMCI Service Desk and field technicians; maintain accountability for NMCI‑assigned assets, inventory updates, and disposition actions.
• Participate in organizational-level support for NMCI updates, hardware refresh cycles, software rollouts, and policy implementations; assist with documentation of procedures, service metrics, and reporting requirements.
• Communicate NMCI processes and timelines to users, ensure all activities comply with NMCI and facility security standards, and contribute to maintaining a consistent, well‑managed NMCI operational environment aligned with organizational policies and mission needs.

Skills

Windows desktop platforms

Customer interaction

Service Desk

Education

High School Diploma or equivalent

Job description

Systems Administrator - NMCI Desktop Support

This opportunity resides with Warfare Systems (WS), a business group within HII’s Mission Technologies division. Warfare Systems comprises cyber and mission IT; electronic warfare; and C5ISR systems. HII works within our nation’s intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for the U.S. military and federal agency partners.

What you will do

• Provide front-line coordination and desktop support for NMCI‑managed end‑user environments, ensuring users receive reliable, accurate assistance with workstation provisioning, troubleshooting, and lifecycle actions.
• Serve as the NMCI Assistant Customer Technical Representative (ACTR), reviewing and submitting NMCI tickets, tracking service actions, and supporting device setup, onboarding, and replacement activities.
• Assist users with NMCI‑managed Windows workstation issues; coordinate with NMCI Service Desk and field technicians; maintain accountability for NMCI‑assigned assets, inventory updates, and disposition actions.
• Participate in organizational-level support for NMCI updates, hardware refresh cycles, software rollouts, and policy implementations; assist with documentation of procedures, service metrics, and reporting requirements.
• Communicate NMCI processes and timelines to users, ensure all activities comply with NMCI and facility security standards, and contribute to maintaining a consistent, well‑managed NMCI operational environment aligned with organizational policies and mission needs.

What we are looking for

• 3+ years of experience in Service Desk, desktop support, systems administration, or related roles.
• Demonstrated proficiency and expertise in deploying and managing Microsoft Windows desktop platforms.
• Ability to work with customers over-the-phone and in-person to resolve end‑user issues.
• TS/SCI clearance required with ability to obtain a CI Poly.
• Active TS/SCI government security clearance required to start.
• Must meet DoD 8140/CSWF for 451-Intermediate or be willing to obtain the appropriate credential within 6 months.

Level Qualifications

• Systems Administrator 1: High School Diploma or equivalent and 4 years relevant experience.
• Systems Administrator 2: 3 years relevant experience with Bachelors in related field or High School Diploma or equivalent and 7 years relevant experience.
• Systems Administrator 3: 6 years relevant experience with Bachelors in related field; 4 years relevant experience with Masters in related field; or High School Diploma or equivalent and 10 years relevant experience.
• Systems Administrator 4: 10 years relevant experience with Bachelors in related field; 8 years relevant experience with Masters in related field; or High School Diploma or equivalent and 14 years relevant experience.

Physical Requirements

Position will be subject to lifting, bending, stooping, etc to install/move systems.

The listed salary range for this role is intended as a good faith estimate based on the role's location, expectations, and responsibilities. When extending an offer, HII's Mission Technologies division takes a variety of factors into consideration which include, but are not limited to, the role's function and a candidate's education or training, work experience, and key skills.

Together we are working to ensure a future where everyone can be free and thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Do You Need Assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. Additionally, you may also call 1-844-849-8463 for assistance. Press #3 for HII Mission Technologies.