Security‑Cleared NMCI Desktop Support Specialist

Huntington Ingalls Industries; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Huntington Ingalls Industries (HII) Mission Technologies division seeks a Systems Administrator to provide NMCI desktop support and frontline IT service desk functions in a government-facing environment. You will manage Windows workstations, coordinate with NMCI teams, and ensure asset accountability and secure operations.

Candidates must hold TS/SCI clearance or the ability to obtain CI Poly, 3+ years in related roles, and meet DoD 8140/CSWF requirements within 6 months.

Qualifications

• 3+ years of experience in Service Desk, desktop support, systems administration, or related roles.
• Proficiency deploying and managing Microsoft Windows desktop platforms.
• Ability to work with customers over-the-phone and in-person to resolve end‑user issues.
• TS/SCI clearance required with ability to obtain a CI Poly.
• Active TS/SCI government security clearance required to start.
• Must meet DoD 8140/CSWF for 451-Intermediate or be willing to obtain the appropriate credential within 6 months.

Responsibilities

• Provide front-line coordination and desktop support for NMCI‑managed end‑user environments, ensuring users receive reliable, accurate assistance with workstation provisioning, troubleshooting, and lifecycle actions.
• Serve as the NMCI Assistant Customer Technical Representative (ACTR), reviewing and submitting NMCI tickets, tracking service actions, and supporting device setup, onboarding, and replacement activities.
• Assist users with NMCI‑managed Windows workstation issues; coordinate with NMCI Service Desk and field technicians; maintain accountability for NMCI‑assigned assets, inventory updates, and disposition actions.
• Participate in organizational-level support for NMCI updates, hardware refresh cycles, software rollouts, and policy implementations; assist with documentation of procedures, service metrics, and reporting requirements.
• Communicate NMCI processes and timelines to users, ensure all activities comply with NMCI and facility security standards, and contribute to maintaining a consistent, well‑managed NMCI operational environment aligned with organizational policies and mission needs.

Skills

Windows desktop platforms

Customer interaction

Service Desk

Education

High School Diploma or equivalent

Job description

Huntington Ingalls Industries (HII) Mission Technologies division seeks a Systems Administrator to provide NMCI desktop support and frontline IT service desk functions in a government-facing environment. You will manage Windows workstations, coordinate with NMCI teams, and ensure asset accountability and secure operations.

Candidates must hold TS/SCI clearance or the ability to obtain CI Poly, 3+ years in related roles, and meet DoD 8140/CSWF requirements within 6 months.