Desktop Support Technician

Kros-Wise, Inc.; San Diego (CA); On-site; USD 50,000 - 80,000; Full time

Job summary

A leading company in technology services seeks a Computer User Support Specialist to provide essential technical support within a secure Department of Defense environment. The role includes troubleshooting issues, installing equipment, and ensuring compliance with cybersecurity policies. Candidates should possess relevant experience and certifications, particularly a Security+. Join a dedicated team committed to technology solutions for critical government operations.

Qualifications

• U.S. Citizenship and Secret clearance required.
• 3+ years of experience in user and desktop support in a DoD environment.
• Experience with Windows 10/11 and DoD security policies.

Responsibilities

• Provide Tier I and II technical support to users.
• Install and configure workstations and peripherals.
• Troubleshoot user access issues and support security compliance.

Skills

Technical Support

Network Troubleshooting

User Guidance

SCCM

Education

Associate's degree in IT or Computer Science

Bachelor's degree preferred

Security+ certification

ITIL v4 Foundation certification

Tools

Active Directory

Microsoft 365

Remedy

ServiceNow

VDI environments (Citrix, VMware Horizon)

Job description

Overview

We are seeking a Computer User Support Specialist to provide Tier I and II support for end-user systems within a secure Department of Defense environment. The specialist will assist in troubleshooting hardware, software, and network issues across local and remote users, while ensuring compliance with cybersecurity and system access protocols.

Key Responsibilities

• Provide front-line technical support via phone, email, and in person
• Install, configure, and maintain workstations, laptops, and peripheral devices
• Troubleshoot user access issues related to CAC, Active Directory, and network permissions
• Support patch management, antivirus, and STIG compliance tasks
• Assist in imaging systems and software deployment using tools like SCCM or MDT
• Maintain inventory of IT assets and support lifecycle management
• Escalate unresolved issues to higher-level system administrators or network teams
• Log all support interactions in the ticketing system and track resolution status
• Provide user guidance and training on common applications and security best practices

Minimum Qualifications

• U.S. Citizenship and Secret clearance or eligibility
• Associate's degree in IT, Computer Science, or related field (Bachelor's preferred)
• 3+ years of experience providing user and desktop support in a DoD or secure environment
• Experience with Windows 10/11, Microsoft 365, Active Directory, and network troubleshooting
• Familiarity with DoD security policies, including RMF and DISA STIGs
• Security+ certification required

Additional Preferred Qualifications

• Experience supporting Navy Marine Corps Intranet (NMCI), NGEN, or similar DoD networks
• Knowledge of Remedy, ServiceNow, or equivalent ITSM ticketing systems
• Experience with DoD user account provisioning and revocation procedures
• Familiarity with VDI environments (e.g., Citrix, VMware Horizon)
• ITIL v4 Foundation certification
• Experience working in a SIPR/NIPR dual-environment support role
• Strong communication skills and ability to support non-technical users