TS/SCI IT Support Specialist — Secure Communications

Leidos Inc; Suitland (MD); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos is seeking a Computer Support Specialist to join our team in Suitland, MD. You will support end user hardware, asset and configuration management, and secure communications systems at NMIC, providing critical IT support for mission operations.

Responsibilities include installing, configuring, and maintaining desktop hardware and software, patch management, and delivering training to rotating military personnel on system configuration and secure audio/video communications.

Qualifications

• High school diploma or GED; associate degree preferred.
• Active TS/SCI clearance.
• One of: CompTIA A+/Network+/Security+, BICSI ITS Installer 2, CISSP, CASP.
• 5+ years experience supporting Windows, Linux, and Unix infrastructure.
• 3+ years experience with ServiceNow or equivalent ticketing system.
• Proficiency with Microsoft business tools.
• Familiarity with SCCM.
• Excellent oral and written communication skills.

Responsibilities

• Install, configure, and maintain hardware and software within desktop computing environments, including thick client workstations, thin clients, VoIP phones, and video teleconferencing systems.
• Perform network switch patching and configuration.
• Ensure security patches are current and successfully applied.
• Develop test specifications and procedures.
• Assist with the design, engineering, installation, configuration, accreditation, and scheduling of voice and video communication systems.
• Support asset management activities, including inventory, relocation, repair, removal, and destruction of equipment.
• Troubleshoot and resolve technical issues while responding to emergent support requirements in an effective and timely manner.
• Deliver training to rotating military personnel on system configuration, hardware repair, and secure audio and video communications to enhance technical proficiency.

Skills

End user hardware support

Asset and configuration management

Secure communications systems

Technical troubleshooting

Training delivery

Communication skills

Education

High school diploma or GED

Associate degree or higher preferred

Tools

ServiceNow

Microsoft Office

SCCM

Job description

Leidos is seeking a Computer Support Specialist to join our team in Suitland, MD. You will support end user hardware, asset and configuration management, and secure communications systems at NMIC, providing critical IT support for mission operations.

Responsibilities include installing, configuring, and maintaining desktop hardware and software, patch management, and delivering training to rotating military personnel on system configuration and secure audio/video communications.