NJ LTC Pharmacy Tech & Customer Service Pro

SpecialtyRx; Ridgefield Park (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

SpecialtyRx is a full‑service pharmacy partnering with long‑term care facilities across the United States. We seek a Customer Service/Pharmacy Technician to join our team under the supervision of a Data Entry Manager/Supervisor and ensure fast, accurate communication for order processing and inquiries.

The role emphasizes professional customer service, handling facility complaints, and timely triage of faxes and orders in a regulated setting.

Qualifications

• Must be a Registered Pharmacy Technician in New Jersey.
• Experience in pharmacy customer service is required.
• LTC pharmacy experience preferred but not required.
• Hospital or retail pharmacy experience is a plus.

Responsibilities

• Answer phones to respond to orders, re-orders and inquiries.
• Handle and resolve client facility complaints promptly.
• Triage faxes by facility/department and adhere to cutoff times.
• Place outbound calls to facilities to clarify orders as needed.

Skills

Customer service

Phone communication

Education

Registered Pharmacy Technician – NJ

Job description

SpecialtyRx is a full‑service pharmacy partnering with long‑term care facilities across the United States. We seek a Customer Service/Pharmacy Technician to join our team under the supervision of a Data Entry Manager/Supervisor and ensure fast, accurate communication for order processing and inquiries.

The role emphasizes professional customer service, handling facility complaints, and timely triage of faxes and orders in a regulated setting.