Customer Service Specialist/Pharmacy Technician

SpecialtyRx; United States; Remote; USD 42,000 - 55,000; Full time

Job summary

SpecialtyRx seeks a Customer Service/Pharmacy Technician to join our team in New Jersey. The role supports long-term care facilities by delivering fast, professional, and accurate communication under supervision of the Data Entry Manager.

Responsibilities include handling orders, answering phones, resolving facility inquiries, triaging faxes, and calling facilities for order clarification. NJ-registered tech with LTC experience is preferred and hospital or retail background is a plus.

Qualifications

• Must be a Registered Pharmacy Technician in NJ.
• Previous experience in pharmacy customer service.
• Long-Term Care (LTC) pharmacy experience preferred.
• Hospital or Retail pharmacy experience a plus.
• Knowledge of Brand Name / Generic medications is a plus.

Responsibilities

• Answer phones to respond to orders, re-orders and general customer inquiries.
• Handle and resolve client facilities complaints and inquiries in a timely manner.
• Triage incoming faxes promptly and accurately by facility/department and in accordance with cutoff times.
• Place outbound calls to facilities to clarify orders as needed.

Skills

Customer service

Pharmacy knowledge

Phone communication

Education

Registered Pharmacy Technician NJ

Job description

Long Term Care Pharmacy seeks CUSTOMER SERVICE/PHARMACY TECHNICIAN TO JOIN OUR TEAM!

SpecialtyRx is an innovative, full-service pharmacy who partners with subacute and long-term care facilities throughout the United States, transforming drug care by facilitating the complete medication dispensing process.

Under general supervision of a Data Entry Manager and/or Supervisor, and in accordance with local, state, federal and company laws and regulations ensure delivery of excellent customer service through fast, professional and accurate communication.

Responsibilities:

• Perform duties assigned by the Data Entry Manager and/or Supervisor.
• Answer phones to respond to orders, re-orders and general customer inquiries.
• Handle and resolve client Facilities complaints and inquires in timely manner.
• Triage incoming faxes promptly and accurately by facility/department and in accordance with cutoff times.
• Place outbound calls to facilities to clarify orders as needed.

Qualifications:

• MUST BE a Registered Pharmacy Technician in the state of NJ.
• Previous experience in pharmacy customer service.
• LTC pharmacy experience preferred.
• Hospital or Retail pharmacy experience a plus.
• Knowledge of Brand Name / Generic medications a plus.

EEO Statement:

Specialty Rx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans