Facility Support Pharmacy Technician — Liaison & Data Specialist

SpecialtyRx, Inc; Columbus (OH); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Group life insurance

Short-term disability

Paid time off

Paid holidays

401(k) with company match

Paid training and registration support

Advancement opportunities

Job summary

SpecialtyRx, Inc. is seeking a Facility Support Specialist to act as the main liaison between the company and long-term care facilities. The role ensures clear communication, timely issue handling, and accurate data management to support safe patient care.

You will investigate facility issues, maintain facility lists, and collaborate with account executives and department heads to deliver medications and supplies. Strong communication and multitasking skills are essential.

Qualifications

• Must hold an Ohio Pharmacy Technician license.
• Experience in Long Term Care Pharmacy or healthcare customer service preferred.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple facility records.

Responsibilities

• Investigate and provide detailed information to Account Executives about facility issues via Mediprocity, email, or phone.
• Maintain accurate facility information and lists; update house stock and MD lists annually.
• Complete Occurrence Reports for recurring issues for Compliance Officer review.
• Identify trends in facility-related complaints to support internal resolutions.
• Coordinate with Account Executives and department heads to deliver medications and supplies as requested.
• Respond promptly to facility inquiries to ensure timely issue resolution.
• Track patterns to support proactive process improvements.
• Maintain up-to-date facility lists, backup contacts, and key records.

Skills

Customer service

Communication skills

Multitasking

Detail oriented

Computer literacy

Education

Pharmacy Technician license (Ohio Board of Pharmacy)

Job description

SpecialtyRx, Inc. is seeking a Facility Support Specialist to act as the main liaison between the company and long-term care facilities. The role ensures clear communication, timely issue handling, and accurate data management to support safe patient care.

You will investigate facility issues, maintain facility lists, and collaborate with account executives and department heads to deliver medications and supplies. Strong communication and multitasking skills are essential.