Customer Service Specialist/Pharmacy Technician

SpecialtyRx, Inc; Ridgefield Park (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

SpecialtyRx, Inc. is seeking a Customer Service/Pharmacy Technician to join our team. Under supervision, you will ensure excellent customer service through fast, professional and accurate communication in a long-term care pharmacy setting.

Responsibilities include answering phones, processing orders, handling inquiries, triaging faxes, and contacting facilities to clarify orders, while leveraging NJ technician registration and prior pharmacy customer service experience.

Qualifications

• Must be a Registered Pharmacy Technician in NJ.
• Previous experience in pharmacy customer service.
• Long-Term Care (LTC) pharmacy experience preferred.
• Hospital or Retail pharmacy experience a plus.
• Knowledge of Brand Name / Generic medications a plus.

Responsibilities

• Perform duties assigned by the Data Entry Manager and/or Supervisor.
• Answer phones to respond to orders, re-orders and general customer inquiries.
• Handle and resolve client Facilities complaints and inquiries in timely manner.
• Triage incoming faxes promptly and accurately by facility/department and in accordance with cutoff times.
• Place outbound calls to facilities to clarify orders as needed.

Skills

Pharmacy technician (NJ)

Customer service experience

Job description

Long Term Care Pharmacy seeks CUSTOMER SERVICE/PHARMACY TECHNICIAN TO JOIN OUR TEAM!

SpecialtyRx is an innovative, full-service pharmacy who partners with subacute and long-term care facilities throughout the United States, transforming drug care by facilitating the complete medication dispensing process.

Under general supervision of a Data Entry Manager and/or Supervisor, and in accordance with local, state, federal and company laws and regulations ensure delivery of excellent customer service through fast, professional and accurate communication.

Responsibilities

• Perform duties assigned by the Data Entry Manager and/or Supervisor.
• Answer phones to respond to orders, re-orders and general customer inquiries.
• Handle and resolve client Facilities complaints and inquires in timely manner.
• Triage incoming faxes promptly and accurately by facility/department and in accordance with cutoff times.
• Place outbound calls to facilities to clarify orders as needed.

Qualifications

• MUST BE a Registered Pharmacy Technician in the state of NJ.
• Previous experience in pharmacy customer service.
• LTC pharmacy experience preferred.
• Hospital or Retail pharmacy experience a plus.
• Knowledge of Brand Name / Generic medications a plus.

EEO Statement

Specialty Rx, Inc. is fully committed to employing a diverse workforce. We recruit and retain talented individuals without regard to gender, race, age, marital status, disability, veteran status, sexual orientation and gender identity or any other status protected by federal, state or local law.

EO/Minorities/Females/Disabled/Veterans