Nissan Service Advisor

1st-Nissan; Simi Valley (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Commission-based pay

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation

Career advancement opportunities

Job summary

First Nissan of Simi Valley is seeking an experienced Service Writer/Advisor to serve as the main point of contact between customers and technicians, write repair orders, and explain service recommendations. This full-time role offers commission-based pay, plus medical, dental, vision, and a 401(k) plan.

A clean driving record and CDK experience are preferred; 3+ years in customer-facing roles are recommended.

Qualifications

• Experience as a Service Advisor/ Writer (required).
• Strong automotive knowledge and a passion for customer care.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Serve as the key point of contact between customers and technicians.
• Accurately write repair orders and explain service recommendations.
• Advise customers on needed repairs and maintenance - and sell with integrity.
• Provide timely updates to customers on service status.
• Follow up with appointment reminders and post-service communication.
• Maintain high KPI scores.

Skills

Service Advisor/ Writer

Multi-task

Customer care

Strong automotive knowledge

Tools

CDK

Job description

Service Writer / Advisor - Nissan
Simi Valley, CA
Full-Time | Commission | $60,000 - $90,000

Join a professional, family-owned dealership where you're more than just an employee - you're part of the team. First Nissan of Simi Valley, part of the First Automotive Group, is growing and seeking an experienced and motivated Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

What You’ll Do:

• Serve as the key point of contact between customers and technicians.
• Accurately write repair orders and explain service recommendations.
• Advise customers on needed repairs and maintenance - and sell with integrity.
• Provide timely updates to customers on service status.
• Follow up with appointment reminders and post-service communication.
• Maintain high Key Performance Indicator (KPI) scores.

What You Bring:

• Experience as a Service Advisor/ Writer (required).
• Strong automotive knowledge and a passion for customer care.
• Ability to multi-task in a fast-paced environment.
• Familiarity with CDK software (preferred).
• Professional appearance, work ethic, and a team-oriented mindset.
• Valid Driver’s License with a clean driving and background record.
• At least 3 years of stable work history in a customer-facing role.

Benefits Include:

• Competitive commission-based pay.
• Medical, Dental, Vision insurance.
• 401(k) retirement plan.
• Paid vacation.
• Opportunities for advancement in a supportive, growth-driven environment.

If you're ready to grow your career with a dealership that values your experience and drive, to join the First Nissan family.