Nissan Service Advisor

First Nissan; Simi Valley (CA); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive commission-based pay

Medical, Dental, Vision insurance

401(k) retirement plan

Paid vacation

Opportunities for advancement

Job summary

First Nissan of Simi Valley, CA is seeking an experienced Service Advisor/Writer to act as the primary liaison between customers and technicians, write repair orders, and explain service recommendations. The role emphasizes integrity in advising on repairs, maintaining timely updates, and driving high KPI scores in a busy, customer-focused shop.

You’ll work full-time with commission-based pay, join a family-owned dealership that values teamwork and professional growth, and help deliver

Qualifications

• Experience as a Service Advisor/ Writer (required).
• Strong automotive knowledge and customer care.
• Ability to multi-task in a fast-paced environment.
• Familiarity with CDK software (preferred).
• Professional appearance, work ethic, and a team-oriented mindset.
• Valid Driver’s License with a clean driving and background record.
• At least 3 years of stable work history in a customer-facing role.

Responsibilities

• Serve as the key point of contact between customers and technicians.
• Accurately write repair orders and explain service recommendations.
• Advise customers on needed repairs and maintenance – and sell with integrity.
• Provide timely updates to customers on service status.
• Follow up with appointment reminders and post-service communication.
• Maintain high KPI scores.

Skills

Customer service

Multi-tasking

Automotive knowledge

Team-oriented

Driver's license

Tools

CDK software

Job description

Service Writer / Advisor – Nissan

Simi Valley, CA

Full-Time | Commission |

Join a professional, family-owned dealership where you're more than just an employee – you're part of the team. First Nissan of Simi Valley, part of the First Automotive Group, is growing and seeking an experienced and motivated Service Advisor to deliver exceptional customer service and help drive our award-winning service department forward.

What You’ll Do:

• Serve as the key point of contact between customers and technicians.


• Accurately write repair orders and explain service recommendations.


• Advise customers on needed repairs and maintenance – and sell with integrity.


• Provide timely updates to customers on service status.


• Follow up with appointment reminders and post-service communication.


• Maintain high Key Performance Indicator (KPI) scores.

What You Bring:

• Experience as a Service Advisor/ Writer (required).


• Strong automotive knowledge and a passion for customer care.


• Ability to multi-task in a fast-paced environment.


• Familiarity with CDK software (preferred).


• Professional appearance, work ethic, and a team-oriented mindset.


• Valid Driver’s License with a clean driving and background record.


• At least 3 years of stable work history in a customer-facing role.

Benefits Include:

• Competitive commission-based pay.


• Medical, Dental, Vision insurance.


• 401(k) retirement plan.


• Paid vacation.


• Opportunities for advancement in a supportive, growth-driven environment.