Service Advisor

Valley Nissan; Longmont (CO); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

Paid vacation

Ongoing training

Career advancement opportunities

Team environment

Employee discounts on vehicles, parts,

Job summary

Valley Nissan in Longmont, CO is seeking a Service Advisor to be the primary contact for guests, write up repair orders, and schedule service appointments while delivering an exceptional guest experience.

You will explain recommended services, provide estimates, coordinate with technicians, and maintain accurate records to ensure timely completion and satisfaction; prior automotive service experience is welcomed.

Qualifications

• Strong communication and customer service skills.
• Positive, professional attitude and appearance.
• Ability to multitask in a fast-paced environment.
• Strong organizational and computer skills.

Responsibilities

• Serve as the primary point of contact for service guests.
• Greet guests and build long-term relationships through trust and communication.
• Accurately write up repair orders and schedule service appointments.
• Clearly explain recommended services, maintenance, and repair needs.
• Provide timely updates on repair status and vehicle completion.
• Coordinate closely with technicians to ensure efficient workflow.
• Prepare estimates and review invoices with guests.
• Maintain accurate and detailed service records.
• Deliver a high-quality guest experience from check-in to delivery.

Skills

Customer service

Communication

Multitasking

Organizational skills

Automotive knowledge

Spanish language (bonus)

Tools

Computer skills

CRM software

Job description

Service Advisor - Valley Nissan

At Valley Nissan, we take pride in delivering an exceptional guest experience and building a workplace where people can grow, succeed, and be rewarded for their performance. If you’re motivated, professional, and enjoy helping people, we want to talk to you.

We are currently seeking a Service Advisor to join our high-performing service team. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in creating a seamless guest experience from write-up to delivery.

Schedule

• Full-time, 5-day work week
• Rotating days off
• Sundays always off
• Saturdays required / preferred availability strongly desired

Why Valley Nissan?

• Competitive pay with strong performance-based earning potential
• Health, dental, and vision insurance
• Paid vacation
• Ongoing training and manufacturer support
• Clear career advancement opportunities
• Supportive, team-driven environment
• Employee discounts on vehicles, parts, and service

What You’ll Do

• Serve as the primary point of contact for service guests
• Greet guests and build long-term relationships through trust and communication
• Accurately write up repair orders and schedule service appointments
• Clearly explain recommended services, maintenance, and repair needs
• Provide timely updates on repair status and vehicle completion
• Coordinate closely with technicians to ensure efficient workflow
• Prepare estimates and review invoices with guests
• Maintain accurate and detailed service records
• Deliver a high-quality guest experience from check-in to delivery

What We’re Looking For

• Strong communication and customer service skills
• Positive, professional attitude and appearance
• Ability to multitask in a fast-paced environment
• Strong organizational and computer skills
• Automotive service advisor experience preferred (not required)
• Automotive knowledge is a plus
• Spanish-speaking ability is a plus
• Valid driver’s license with a clean driving record

About Valley Nissan

Valley Nissan is committed to providing an exceptional guest experience while creating a workplace where employees can grow and succeed. We value integrity, teamwork, accountability, and a guest-first mindset in everything we do.