Service Advisor

Morristown Nissan; Morristown (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Base salary + commission

Job summary

Morristown Nissan is seeking a knowledgeable, organized Service Advisor to join our team. You will manage incoming customer service requests and sell service plans and packages, ensuring high-energy customers receive a positive outcome and satisfaction.

The role requires greeting customers, analyzing service repair requests, maintaining vehicle history and repair orders, advising on service options, coordinating with mechanics, and staying current on repair procedures to deliver consistent,

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Excellent interpersonal skills.
• Ability to multi-task and prioritize.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Knowledge of automotive parts and repairs.
• Ability to work with minimal supervision.

Responsibilities

• Greet incoming customers, assess customer needs and respond promptly.
• Receive and accurately analyze customer requests related to service repairs.
• Maintain customer records including vehicle history and repair orders.
• Advise customers about service issues and make recommendations.
• Educate customers about available service options.
• Collaborate and communicate with mechanics regarding customer service needs.
• Maintain up-to-date knowledge of service repairs, labor procedures, and escalation procedures.
• Monitor and address customer complaints promptly and professionally.
• Ensure customer satisfaction by delivering consistent high-quality service.

Skills

Customer service

Interpersonal skills

Multi-tasking

Attention to detail

Verbal and written communication

Automotive parts knowledge

Ability to work with minimal supervi­s

Education

High school diploma/GED

Job description

Job Summary:

Morristown Nissan has an immediate opening for a knowledgeable, organized, and customer service driven Service Advisor to join our team. As a Service Advisor, you will be responsible for managing incoming customer service requests and selling service plans and packages. The Service Advisor must possess excellent customer service skills and have the ability to handle high-energy customers while ensuring a successful outcome resulting in satisfied customers.

Compensation & Benefits:

This is a Base + commission position. We offer a competitive Commission structure with bonuses for hitting targets.

Responsibilities:

• Greet incoming customers, assess customer needs and respond promptly
• Receive and accurately analyze customer requests related to service repairs
• Maintain customer records including vehicle history and repair orders
• Advise customers about service issues and make recommendations
• Educate customers about available service options
• Collaborate and communicate with mechanics regarding customer service needs
• Maintain up-to-date knowledge of service repairs, labor procedures, and escalation procedures
• Monitor and address customer complaints promptly and professionally
• Ensure customer satisfaction by delivering consistent high-quality service

Requirements:

• High school diploma/GED
• Two or more years of experience in customer service
• Excellent interpersonal skills
• Ability to multi-task and prioritize
• Strong attention to detail
• Excellent verbal and written communication skills
• Knowledge of automotive parts and repairs
• Ability to work with minimal supervision

EEOC Statement:

Morristown Nissan is an Equal Opportunity Employer and does not discriminate on the basis of sex, color, race, religion, age, national origin, citizenship, mental or physical disabilities, marital status, veteran status, or any other class protected by federal, state, or local laws.