Service Advisor

Martin Management Group; El Monte, Northern (CA, KY); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401k

Paid holidays

Weekly paychecks

Job summary

Martin Automotive Group seeks a Service Advisor for its El Monte Nissan location in El Monte, CA. You will greet customers, gather vehicle details, and report symptoms while advising on needed maintenance based on history and mileage.

Responsibilities include preparing accurate estimates, tracking progress, communicating updates to customers, and ensuring invoices reflect work performed. Prior service-advisor experience and a high school diploma are preferred; bilingualism is a plus.

Qualifications

• Must have High School Diploma or GED.
• 1+ year experience as Service Advisor or related role preferred.
• Bilingual helpful but not required.

Responsibilities

• Greet customers promptly and collect vehicle information.
• Clearly report symptoms described by customers.
• Prepare a complete labor and parts cost estimate.
• Monitor vehicle progress and update customers regularly.
• Explain completed work and charges to customers.
• Ensure final invoice matches work performed on the repair order.

Skills

Customer service

Communication

Problem solving

Time management

Education

High School Diploma or GED

Job description

Martin Automotive Group is searching for a Service Advisor to join our growing team at our El Monte Nissan location! We believe our continued success and future growth is attributed to our employees.

Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

• Must have high school diploma or GED
• Proven record of achieving exceptional Customer Satisfaction
• At least 1 year as a Service Advisor, Assistant Lane Manager or Service Consultant, Manufacturer experience
• Above average energy level
• A desire for a long term career with a growing organization
• Bilingual preferred but not required
• Personal and professional integrity

• Medical, Dental, Vision, Life Insurance
• 401k
• Paid Holidays
• Weekly Paychecks
• $18 per hour + commission + bonus

Service Advisor, Advisor, Service Writer, Customer Service, EOE

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