Service Advisor

Oak Ridge Nissan; Morristown, Northern (TN, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Base salary + commission

Bonuses for meeting targets

Job summary

Morristown Nissan is seeking a knowledgeable Service Advisor to join our team. You will manage incoming service requests, communicate with customers, and promote service plans and packages while ensuring a high-quality customer experience.

The role requires strong customer-service skills, attention to detail, and the ability to work with a fast-paced service team. Base + commission with bonuses is offered.

Qualifications

• High school diploma or GED required.
• 2+ years in customer service.
• Excellent interpersonal, verbal and written communication.
• Knowledge of automotive parts and repairs.
• Ability to multitask and work with minimal supervision.

Responsibilities

• Greet incoming customers and assess their needs.
• Receive and analyze service requests related to repairs.
• Maintain customer records including vehicle history and repairs.
• Advise customers about service issues and make recommendations.
• Educate customers about available service options.
• Collaborate with mechanics on customer service needs.
• Keep up-to-date knowledge of repairs, labor procedures, and escalation protocols.
• Address customer complaints promptly and professionally.

Skills

Customer service

Organization

Communication skills

Automotive knowledge

Sales ability

Multitasking

Education

High school diploma

Job description

Job Summary

Morristown Nissan has an immediate opening for a knowledgeable, organized, and customer service driven Service Advisor to join our team. As a Service Advisor, you will be responsible for managing incoming customer service requests and selling service plans and packages. The Service Advisor must possess excellent customer service skills and have the ability to handle high-energy customers while ensuring a successful outcome resulting in satisfied customers.

Compensation & Benefits

This is a Base + commission position. We offer a competitive Commission structure with bonuses for hitting targets.

Responsibilities

• Greet incoming customers, assess customer needs and respond promptly
• Receive and accurately analyze customer requests related to service repairs
• Maintain customer records including vehicle history and repair orders
• Advise customers about service issues and make recommendations
• Educate customers about available service options
• Collaborate and communicate with mechanics regarding customer service needs
• Maintain up-to-date knowledge of service repairs, labor procedures, and escalation procedures
• Monitor and address customer complaints promptly and professionally
• Ensure customer satisfaction by delivering consistent high-quality service

Requirements

• High school diploma/GED
• Two or more years of experience in customer service
• Excellent interpersonal skills
• Ability to multi-task and prioritize
• Strong attention to detail
• Excellent verbal and written communication skills
• Knowledge of automotive parts and repairs
• Ability to work with minimal supervision

EEOC Statement

Morristown Nissan is an Equal Opportunity Employer and does not discriminate on the basis of sex, color, race, religion, age, national origin, citizenship, mental or physical disabilities, marital status, veteran status, or any other class protected by federal, state, or local laws.