Nightshift Gym Member Services Pro | Flexible Hours

Fit Fusion, LLC; Reno (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness in Reno, NV is seeking an Overnight Member Services Representative to welcome late-night members, explain membership options, and deliver an energetic, friendly experience. This hands-on role blends membership sales, front‑desk service, and club operations, with nightly cleaning tasks and preparation for the morning shift.

You’ll work with limited supervision and contribute to member engagement.

Qualifications

• Must be at least 18 years old.
• Sales or customer service experience preferred; fitness, retail, or hospitality background is a plus.
• Comfortable starting conversations, following up with prospects, and asking for the sale.
• Friendly, professional, and able to communicate effectively with members, guests, and teammates.
• Basic computer skills and ability to learn membership, sales, and payment systems.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts.
• Conduct personalized club tours, explain options, address objections, and close sales.
• Complete prospect follow-up and referrals to support sales goals.
• Explain available amenities, promote membership upgrades and services.
• Process membership agreements, payments, and purchases accurately and maintain records in company systems.
• Answer calls, assist with member requests, and resolve concerns within your authority.
• Help new members get started and support ongoing member engagement and retention.
• Complete assigned overnight cleaning and sanitizing duties, including equipment, spaces, restrooms, locker rooms, and other areas.
• Restock supplies, organize work areas, and prepare the club for the morning team.
• Follow operational, club access, and emergency procedures; report incidents and maintenance needs.
• Complete shift checklists and communicate important updates to the incoming team.
• Participate in training, role-playing, and coaching to strengthen your sales and service skills.

Skills

Sales

Customer service

Communication

Relationship building

Tools

Membership systems

POS systems

Job description

Crunch Fitness in Reno, NV is seeking an Overnight Member Services Representative to welcome late-night members, explain membership options, and deliver an energetic, friendly experience. This hands-on role blends membership sales, front‑desk service, and club operations, with nightly cleaning tasks and preparation for the morning shift.

You’ll work with limited supervision and contribute to member engagement.