Night Shift Member Services Pro | Flexible Hours & Growth

Crunch, LLC; Reno (NV); Hybrid; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

Crunch Fitness is hiring an Overnight Member Services Representative to greet late-night and early-morning members, guide membership options, and deliver a friendly, energetic experience. The role blends membership sales, front-desk service, and club operations with required cleaning duties.

You’ll engage prospects, close sales, handle payments, and support member retention, reporting to club leadership. CPR/AED certification is required within 30 days of hire.

Qualifications

• Sales or customer service experience preferred; fitness, retail, or hospitality experience is a plus.
• Comfortable starting conversations, following up with prospects, and asking for the sale.
• Friendly, professional, and able to verbally communicate effectively with members, guests, and teammates.
• Basic computer skills and the ability to learn membership, sales, and payment systems.
• Dependable, receptive to coaching, and able to balance sales, service, and cleaning responsibilities.
• Availability to work the assigned schedule, which may include early mornings, evenings, weekends, and holidays.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Welcome members and guests, complete check-ins, and address account alerts according to club procedures.
• Conduct personalized club tours, learn prospect goals, explain membership options, address objections, and close sales.
• Complete prospect follow-up and referral activities as assigned to support the club’s membership sales goals.
• Explain available amenities, promote membership upgrades and retail products, and connect members with personal training and other services.
• Process membership agreements, payments, and purchases accurately and maintain complete records in company systems.
• Answer calls, assist with member requests, and resolve concerns within your authority or refer them to club leadership.
• Help new members get started and support ongoing member engagement and retention.
• Complete assigned overnight cleaning and sanitizing duties, including equipment, workout spaces, restrooms, locker rooms, and other designated areas.
• Restock supplies, organize work areas, and prepare the club for the morning team.
• Follow operational, club access, and emergency procedures; promptly report incidents, safety concerns, equipment issues, and maintenance needs.
• Complete shift checklists and communicate important updates and unresolved issues to the incoming team.
• Participate in training, role-playing, and coaching to strengthen your sales and service skills.

Skills

Sales experience

Customer service

Job description

Crunch Fitness is hiring an Overnight Member Services Representative to greet late-night and early-morning members, guide membership options, and deliver a friendly, energetic experience. The role blends membership sales, front-desk service, and club operations with required cleaning duties.

You’ll engage prospects, close sales, handle payments, and support member retention, reporting to club leadership. CPR/AED certification is required within 30 days of hire.