Night Shift Member Experience Lead (Gym Front Desk)

Crunch Fitness - Fit Fusion, LLC; Grand Rapids (MI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Bonus

Employee discounts

Flexible schedule

Advancement

Training

Job summary

Fit Fusion is seeking an Overnight Member Services Representative to help create a fierce, fun gym environment while delivering outstanding member service. You will greet members, support membership sales, and promote gym programs overnight, emphasizing engagement and a positive member experience across all shifts.

The role emphasizes friendly service, selling memberships and related products, and maintaining a clean, welcoming club floor with a professional attitude throughout the night.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Strong written and verbal communication skills.
• Excellent customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Manages cleaning assignments during the overnight shift.
• Prepares the facility for the AM shift.
• Greets members and guests with a focus on member engagement and retention.
• Assists with membership, retail and tanning product sales.
• Promotes membership perks including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations.
• Checks in all members and guests per procedures and resolves any check-in issues.
• Answers phones in a courteous, helpful, professional manner.

Skills

Customer service

Communication

Team oriented

Job description

Fit Fusion is seeking an Overnight Member Services Representative to help create a fierce, fun gym environment while delivering outstanding member service. You will greet members, support membership sales, and promote gym programs overnight, emphasizing engagement and a positive member experience across all shifts.

The role emphasizes friendly service, selling memberships and related products, and maintaining a clean, welcoming club floor with a professional attitude throughout the night.