Nightly Property Attendant — On-Call & Complimentary Room

InTown Suites; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Training program

401k with company match

Complimentary room with housekeeping

Weekly payroll

Job summary

InTown Suites is seeking a Property Attendant to maintain a safe, quiet guest environment. You will patrol after-hours, handle guest needs, and report security issues to management. You must live on property and follow guest agreement policies. Some rounds and maintenance duties are required.

The role requires on-site work, lifting, standing for long periods, and adherence to safety protocols. Training, company benefits, and a structured schedule are provided.

Qualifications

• Ability to read, understand, and interpret information found in a variety of internal hotel information.
• Ability to read, speak, and write in an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.

Responsibilities

• Keep watch on the property when the office is closed.
• Reports any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
• Respond to guest needs, complaints and/or concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Establish good communication and professional relationships with property guests.
• Ensure that all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
• Note any issues on Daily Action Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Manager immediately regarding any safety/security issues or with urgent questions/concerns.
• Follow company procedures by verifying ID and providing access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Document all rounds and any incidents on the Property Attendant Checklist.
• Perform other tasks, as assigned by supervisor.
• Take responsibility for ensuring that property is always clean and free of any trash and debris
• Follow on-call schedule
• Be on call between five and six days per week as jointly determined by the Regional Operations Manager and immediate supervisor/manager.
• Monday – Saturday Inspections: complete 3 thorough inspections of the property during each night they are scheduled.
• Generally, rounds should be performed at approximately 7:00 PM, 9:00 PM and after midnight; timing to be determined at each property.
• Sunday Inspections: rounds as specified by property status (closed or open) with varying cadence.
• Additional rounds may be required based on hours of operation and will be determined by the ROM/GM or supervisor.

Job description

InTown Suites is seeking a Property Attendant to maintain a safe, quiet guest environment. You will patrol after-hours, handle guest needs, and report security issues to management. You must live on property and follow guest agreement policies. Some rounds and maintenance duties are required.

The role requires on-site work, lifting, standing for long periods, and adherence to safety protocols. Training, company benefits, and a structured schedule are provided.