On-Call Property Attendant - Guest Care & Safety

InTown Lessee Services LLC; West Allis (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Training program

401k with company match

Complimentary room with housekeeping

Weekly payroll

Job summary

InTown Suites is seeking a Property Attendant to help maintain a comfortable, safe, and quiet atmosphere for guests at our Newport News property. The role supports after-hours emergencies, guides guests, and ensures access control and security of rooms and storage areas.

The position requires living on-site during the term, following guest agreements, and a strict on-call schedule with multiple nightly rounds. Training and benefits are provided.

Qualifications

• Ability to read, understand, and interpret information found in a variety of internal hotel information.
• Ability to read, speak, and write in an efficient manner to interact with guests and staff.
• Ability to self-supervise and work with limited supervision.

Responsibilities

• Keep watch on the property when the office is closed.
• Report any safety or security issues to the General Manager, or local authorities/emergency service providers if warranted.
• Respond to guest needs, complaints and concerns in a professional and courteous manner, both in person and on the phone after office hours.
• Establish good communication and professional relationships with property guests.
• Ensure that all storage and employee areas are secured nightly.
• Obtain guest list nightly to ensure that only authorized guests are allowed access to rooms and the property.
• Note any issues on Daily Action Plan for General Manager investigation.
• Obtain a Vacant Room Report to ensure all vacant rooms are secured nightly.
• Call General Manager or Regional Operations Manager immediately regarding any safety/security issues or with urgent questions/concerns.
• Follow company procedures by verifying ID and providing access to rooms for guests who become locked out.
• Assist guests with minor maintenance issues.
• Document all rounds and any incidents on the Property Attendant Checklist.
• Perform other tasks, as assigned by supervisor.
• Take responsibility for ensuring that property is always clean and free of any trash and debris Follow on-call schedule

Skills

Reading & comprehension

Effective communication

Self-supervision

Job description

InTown Suites is seeking a Property Attendant to help maintain a comfortable, safe, and quiet atmosphere for guests at our Newport News property. The role supports after-hours emergencies, guides guests, and ensures access control and security of rooms and storage areas.

The position requires living on-site during the term, following guest agreements, and a strict on-call schedule with multiple nightly rounds. Training and benefits are provided.