Retail Service Manager - Night & Weekend Shifts

Hy-Vee; Winona (MN); On-site; USD 21,000 - 26,000; Full time

Job summary

Hy-Vee in Winona, MN is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, and resolve customer issues while upholding store policies and safety procedures.

The role requires a high school diploma or equivalent, 2+ years of related experience, and a proven ability to develop staff and deliver results in a fast-paced retail environment.

Qualifications

• Provide prompt, friendly customer service to customers throughout the store.
• Lead by example and maintain positive employee relations across the team.
• Plan, prepare, and adjust work schedules for staff to meet store needs.

Responsibilities

• Provide prompt, friendly customer service by greeting customers and making their visit enjoyable.
• Lead by example to foster friendliness, teamwork, and accountability across the store.
• Plan and adjust work schedules, assign duties, and ensure tasks are completed on time.
• Supervise activities across all departments in the absence of the Department Manager.
• Train staff on store policies, procedures, and job duties; provide ongoing education.
• Evaluate employee performance and recommend promotions or transfers.
• Enforce safety procedures to maintain a safe work environment and report injuries.
• Order merchandise and verify deliveries; report discrepancies.
• Determine ad and promotional display locations; ensure product quality.
• Compile and analyze managerial data including sales and inventory reports.
• Review personnel records for completeness and payroll basics.
• Handle cash registers and related transactions; manage licenses as needed.
• Identify cost-reduction opportunities and optimize shelf allocation.

Skills

Customer service

Team leadership

Scheduling

Education

High school diploma or equivalent

Job description

Hy-Vee in Winona, MN is seeking a Service Manager to keep the store running smoothly by supervising employees across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, and resolve customer issues while upholding store policies and safety procedures.

The role requires a high school diploma or equivalent, 2+ years of related experience, and a proven ability to develop staff and deliver results in a fast-paced retail environment.