Night & Weekend Retail Service Manager

Hy-Vee; Newton (AL); On-site; USD 35,000 - 60,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising and coordinating activities across all departments. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in where needed.

If you excel at developing people, delivering results, and thriving in a fast-paced retail environment, you’ll fit right in. Night & Weekend shifts are required and you’ll report to Store Director.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service and greet customers with a smile.
• Lead by example and maintain positive employee relations store-wide.
• Plan, prepare, and adjust work schedules; assign duties; ensure timely completion.
• Supervise store activities across departments in manager absence and perform duties as needed.
• Address customer issues promptly and professionally to maintain satisfaction.
• Train workers on store policies and department procedures; provide ongoing education.
• Evaluate employee performance and consider promotions or transfers.
• Enforce safety procedures to maintain a safe work environment; handle incident reports.
• Order merchandise, verify deliveries, report discrepancies between orders and received product.
• Determine locations of ad/promotional displays; ensure product quality and stock levels.
• Compile and review sales, inventory, and display projection data.

Skills

Customer service leadership

Scheduling & supervision

Team development

Problem solving

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to keep the store running smoothly by supervising and coordinating activities across all departments. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in where needed.

If you excel at developing people, delivering results, and thriving in a fast-paced retail environment, you’ll fit right in. Night & Weekend shifts are required and you’ll report to Store Director.