Service Manager: Nights & Weekends Leader

Hy-Vee; Iowa City (IA, CA); On-site; USD 25,000 - 39,000; Full time

Job summary

Hy-Vee is seeking a Service Manager to oversee store operations, supervise staff across departments, and ensure outstanding customer service. The role emphasizes leadership, scheduling, merchandising oversight, and policy compliance in a fast-paced retail environment.

The Service Manager will develop people, manage daily tasks, handle customer issues, and maintain safety standards while promoting teamwork and accountability throughout the store.

Qualifications

• High school diploma or equivalent required; two or more years of similar or related work experience preferred.

Responsibilities

• Provide prompt, friendly customer service across all store areas.
• Lead by example and maintain positive employee relations store-wide.
• Plan and adjust work schedules; assign duties and monitor completion.
• Supervise departments in the absence of the Department Manager and assist where needed.
• Address customer issues promptly and professionally; ensure high service standards.
• Train staff on store policies; provide ongoing education on procedures.
• Evaluate employee performance and recommend promotions or transfers.
• Enforce safety procedures and complete incident reporting as needed.
• Order merchandise, verify deliveries, report discrepancies with orders.
• Monitor ad and promotional displays; ensure product quality and stock levels.
• Compile sales and inventory data for reporting and decision making.
• Review payroll basics and personnel records for accuracy.
• Handle cash registers and related transactions; ensure policy compliance.
• Suggest cost reductions and shelf allocation improvements.
• Maintain discretion with confidential information.

Skills

Problem solving

Math calculations

Customer communication

Team leadership

Education

High school diploma or equivalent

Job description

Hy-Vee is seeking a Service Manager to oversee store operations, supervise staff across departments, and ensure outstanding customer service. The role emphasizes leadership, scheduling, merchandising oversight, and policy compliance in a fast-paced retail environment.

The Service Manager will develop people, manage daily tasks, handle customer issues, and maintain safety standards while promoting teamwork and accountability throughout the store.