Night & Weekend Service Manager

Hy-Vee, Inc.; Gladstone (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Second Service Manager in the Grocery department. The role focuses on prompt, friendly customer service while overseeing sales floor operations and the technology used to support it.

You will manage employee relations and ensure a positive shopping experience for customers across the store. Night and weekend shifts are required; you will lead by example, training staff in policies and procedures and maintaining high standards of service.

Qualifications

• High school diploma or equivalent; 1 year of related work experience preferred.
• Strong customer service and communication skills.
• Ability to lead a team and work collaboratively.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through teamwork.
• Provides prompt, courteous, and efficient service to customers and sets a good example.
• Monitors sales floor operations and the technology necessary for successful handling of customers.
• Trains employees in store policies, department procedures, and duties.
• Ensures proper customer service throughout the store and resolves customer issues.
• Coordinates backroom facilities and equipment; suggests improvements in space allocation.
• Performs other duties to enhance the shopping experience.

Skills

Customer service

Leadership

Communication

Teamwork

Education

High School Diploma

Job description

Hy-Vee, Inc. is seeking a Second Service Manager in the Grocery department. The role focuses on prompt, friendly customer service while overseeing sales floor operations and the technology used to support it.

You will manage employee relations and ensure a positive shopping experience for customers across the store. Night and weekend shifts are required; you will lead by example, training staff in policies and procedures and maintaining high standards of service.