24/7 Dispatch Supervisor | Leadership in Towing Ops

Integrity Towing Solutions; Raleigh (NC); On-site; USD 42,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off

Disability insurance (short/long term)

401(k) or equivalent benefits

On-site onboarding and structured play

Job summary

Integrity Towing Solutions is seeking a hands-on Dispatch Supervisor to lead a seven-person team in a 24/7 operation. You will own scheduling, performance standards, and shift coverage while personally handling dispatch duties to ensure accurate, courteous service.

You’ll verify tow requests, coordinate releases, and monitor strict 30‑minute on-site responses. Training, documentation, and loss prevention are core priorities for success in this role.

Qualifications

• Prior supervisory or lead experience in dispatch or call-centers.
• Ability to manage a 24/7 operation with shift coverage.
• Strong documentation and cash handling controls.
• Clear communication with police, property managers, drivers.

Responsibilities

• Lead a team of ~7 dispatchers supporting a 24/7 operation with clear expectations and weekly performance metrics.
• Maintain full phone and vehicle-release coverage with zero gaps and clean handoffs.
• Work a dispatch shift personally to coordinate drivers and process vehicle releases.
• Verify, document, and dispatch property tow requests promptly.
• Prioritize police-rotation calls and monitor response to meet the 30-minute contract standard.
• Keep dispatch records complete and audit calls weekly with coaching.
• Own payment processing, cash reconciliation, and investigate discrepancies.
• Train new dispatchers using procedures, tests, and sign-offs.
• Route escalations to owners or leadership and de-escalate tense situations.

Skills

Team leadership

Dispatch supervision

Customer service

High-volume operations

Cash controls

Coaching & training

Tools

Dispatch software

Microsoft 365

Job description

Integrity Towing Solutions is seeking a hands-on Dispatch Supervisor to lead a seven-person team in a 24/7 operation. You will own scheduling, performance standards, and shift coverage while personally handling dispatch duties to ensure accurate, courteous service.

You’ll verify tow requests, coordinate releases, and monitor strict 30‑minute on-site responses. Training, documentation, and loss prevention are core priorities for success in this role.