Night & Weekend CSR — HVAC/Plumbing Appointment Scheduling

Pink Callers; United States; Remote; USD 6,900 - 14,000; Part time

Job summary

Pink Callers is seeking a Nights & Weekends Customer Service Representative to be the voice of our clients during off-hours. You will answer calls, respond to web leads, and schedule appointments using ServiceTitan with a focus on empathy and professionalism.

Responsibilities include collecting lead information, following scripts, dispatch procedures, and ensuring accurate data input. You will balance outbound and inbound calls while maintaining a high level of customer satisfaction.

Qualifications

• 2+ years of experience in a high-volume virtual call center.
• 1+ years of experience in a customer-facing role for HVAC/Plumbing or Electrical contractors.
• Ability to type 30 wpm with 94% accuracy.
• Fluent in reading, writing and speaking English.
• Excellent written and verbal communication skills with strong spelling/grammar.
• Experience handling high-volume callers in a virtual environment.
• Experience with inbound and outbound call types.
• Experience initiating outbound calls and scheduling appointments for a seamless customer experience.
• Willing to undergo and pass a criminal background check.

Responsibilities

• Engage callers in natural, friendly conversation while collecting and inputting lead information into CRM.
• Follow account-specific instructions including scripts and appointment scheduling.
• Identify and elevate issues as needed.
• Adjust communication style to convey confidence and empathy.
• Meet productivity goals.
• Maintain call control while delivering exceptional service.
• Record call outcomes accurately and honestly.

Skills

Call center experience

Contractor industry exp

Typing 30 wpm

English fluency

Strong communication

Inbound/outbound calls

Appointment scheduling

Background check willing

Job description

Pink Callers is seeking a Nights & Weekends Customer Service Representative to be the voice of our clients during off-hours. You will answer calls, respond to web leads, and schedule appointments using ServiceTitan with a focus on empathy and professionalism.

Responsibilities include collecting lead information, following scripts, dispatch procedures, and ensuring accurate data input. You will balance outbound and inbound calls while maintaining a high level of customer satisfaction.