Nights & Weekends ServiceTitan Experienced CSR

Pink Callers; United States; A distancia; USD 22.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Hourly pay $16–$20

100% remote

Part-time employment

Paid training

Paid sick time

Paid holidays

$500 performance bonus opportunity

Descripción de la vacante

Pink Callers provides remote customer-service support for home-service contractors and is seeking help for evenings and weekends.

The role involves handling inbound and outbound calls, scheduling appointments, documenting interactions, and resolving customer concerns using ServiceTitan in a 100% remote, part-time setting.

Formación

• At least two years of CSR experience.
• Direct ServiceTitan experience.
• Excellent communication skills.
• Strong problem-solving abilities.
• Remote call-center experience preferred.
• Reliable high-speed internet.
• Quiet remote workspace.
• Evening and weekend availability.

Responsabilidades

• Handle inbound calls.
• Handle outbound customer calls.
• Schedule service appointments.
• Document customer interactions.
• Resolve customer concerns.
• Maintain booking performance.
• Use ServiceTitan for call management.
• Support home-service clients.

Conocimientos

CSR experience

ServiceTitan experience

Excellent communication

Problem-solving

Remote call-center experience

Reliable high-speed internet

Quiet remote workspace

Evening and weekend availability

Herramientas

ServiceTitan

Descripción del empleo

Handle evening and weekend customer calls for HVAC, plumbing, roofing and electrical contractors using ServiceTitan.

About Pink Callers

Pink Callers provides remote customer-service and call-center support for home-service contractors.

What you'll do

• Handle inbound calls
• Handle outbound customer calls
• Schedule service appointments
• Document customer interactions
• Resolve customer concerns
• Maintain booking performance
• Use ServiceTitan for call management
• Support home-service clients

What we're looking for

• At least two years of CSR experience
• Direct ServiceTitan experience
• Excellent communication
• Strong problem-solving skills
• Remote call-center experience preferred
• Reliable high-speed internet
• Quiet remote workspace
• Evening and weekend availability

Benefits

• USD 16-$20 per hour
• 100% remote
• Part-time employment
• Paid training
• Paid sick time
• Paid holidays
• $500 performance bonus opportunity