Nights & Weekends Remote ServiceTitan Experienced CSR Part-Time

Pink Callers; United States; Remote; USD 22,000 - 28,000; Part time

Job summary

Pink Callers is seeking a part-time, remote CSR with ServiceTitan expertise for night and weekend coverage. You will handle after-hours calls, protect the customer experience, and convert urgency into booked opportunities.

Join a team that values ownership, proactive problem-solving, and clear communication to keep home-service contractors running smoothly and customers satisfied.

Qualifications

• 2+ years of CSR experience with a track record in fast-paced after-hours environments.
• Experience using ServiceTitan to manage calls and client interactions.
• Demonstrated problem-solving ability, proactive communication, and ownership of issues.

Responsibilities

• Handle after-hours and weekend calls inside ServiceTitan, guiding contractors and protecting the customer experience.
• Manage customer interactions to convert urgency into booked opportunities.
• Stay focused on field operations while keeping customers informed and calm.
• Contribute to a fast-paced team that values momentum and reliable communication.

Skills

CSR experience

Fast-paced environment

Problem solving

Team player

Ownership

Tools

ServiceTitan

Job description

You're not looking for another remote CSR job where you're just answering phones and getting micromanaged.

You want nights and weekends that move fast, where your ServiceTitan skills actually matter.

You want to book real opportunities, solve real problems, and be part of a team that respects experience.

If you've got 2+ years as a proven CSR and know ServiceTitan, this could fit.

Who We Are

Pink Callers is a ServiceTitan Certified Call Center providing fractional remote customer service for HVAC, plumbing, roofing, and electrical contractors.

For you, that means this 4 - Nights & Weekends Remote ServiceTitan Experienced CSR Part-Time role isn't random call center work. It's a chance to use human skill and AI-driven efficiency to help home service companies stay responsive when their customers need them most.

What You'll Be Doing

Your shift will feel busy in the best way. Calls come in after hours and on weekends. People need help now. You'll be the calm voice who listens, solves, and turns urgency into booked opportunities.

You'll work inside ServiceTitan, manage incoming calls and interactions, and help contractors stay focused on the field while you protect the customer experience. When you do this well, families get help faster and clients trust us more.

This role matters because you're not just covering phones. You're the person keeping things moving when others clock out. If you love momentum, ownership, and the win that comes from a well-handled conversation, you'll feel it here.

What You'll Earn

You’ll earn $16-$20 per hour for 24-40 hours per week. There's also a $500 bonus opportunity after the New Hire Introductory Period, plus paid training, sick time, holiday time, and birthday time.

Why Work With Us

This is a strong fit if you like being proactive, solving problems before they grow, being transparent, and working like a true team player. Leadership matters here too. Not title-chasing. Real leadership in how you show up.

You’ll work with a team of customer service professionals in a supportive, growth-driven environment. You’ll also get professional development opportunities and referral bonuses.

This is not for someone who wants an easy shift, hates fast-paced after‑hours work, or needs constant hand‑holding. Nights and weekends need someone steady, sharp, and ready to contribute.

Who We're Looking For

• You have 2+ years of CSR experience.
• You have ServiceTitan expertise.
• You do well in fast-paced after-hours and weekend environments.
• You’re proactive, transparent, and a problem solver.
• You’re a team player who brings leadership through your actions.
• You should not apply if you're brand new, uncomfortable with urgency, or looking for a low-accountability role.