After Hours CSR

Pink Callers; United States; Remote; USD 6,900 - 14,000; Part time

Job summary

Pink Callers is seeking a Nights & Weekends Customer Service Representative to be the voice of our clients during off-hours. You will answer calls, respond to web leads, and schedule appointments using ServiceTitan with a focus on empathy and professionalism.

Responsibilities include collecting lead information, following scripts, dispatch procedures, and ensuring accurate data input. You will balance outbound and inbound calls while maintaining a high level of customer satisfaction.

Qualifications

• 2+ years of experience in a high-volume virtual call center.
• 1+ years of experience in a customer-facing role for HVAC/Plumbing or Electrical contractors.
• Ability to type 30 wpm with 94% accuracy.
• Fluent in reading, writing and speaking English.
• Excellent written and verbal communication skills with strong spelling/grammar.
• Experience handling high-volume callers in a virtual environment.
• Experience with inbound and outbound call types.
• Experience initiating outbound calls and scheduling appointments for a seamless customer experience.
• Willing to undergo and pass a criminal background check.

Responsibilities

• Engage callers in natural, friendly conversation while collecting and inputting lead information into CRM.
• Follow account-specific instructions including scripts and appointment scheduling.
• Identify and elevate issues as needed.
• Adjust communication style to convey confidence and empathy.
• Meet productivity goals.
• Maintain call control while delivering exceptional service.
• Record call outcomes accurately and honestly.

Skills

Call center experience

Contractor industry exp

Typing 30 wpm

English fluency

Strong communication

Inbound/outbound calls

Appointment scheduling

Background check willing

Job description

As a Nights & Weekends CSR, you’ll be the voice of our clients during their off-hours—answering calls, responding to web leads, and scheduling appointments using ServiceTitan. Your role requires exceptional communication skills, professionalism, and empathy, ensuring a positive customer experience. With an upbeat attitude and persuasive approach, you will effectively secure booked appointments while delivering excellent service.

Position Responsibilities:

• Engage callers in a natural, friendly conversation while accurately collecting and inputting lead information into the client’s CRM.
• Follow account-specific instructions including scripted verbiage, appointment scheduling and call dispatch procedures
• Identify and elevate issues accordingly
• Adjust communication style for each call, conveying confidence and empathy where appropriate
• Meet productivity goals
• Maintain call control while providing exceptional customer service
• Manage and record call outcomes appropriately, honestly, and accurately

Position Requirements:

• 2+ years of experience in a high-volume virtual call center required
• 1+ years of experience in a customer-facing role for HVAC/Plumbing or Electrical contractors required
• Ability to type 30 wpm with 94% accuracy
• Ability to read, write and speak English fluently
• Excellent written and verbal communications skills, specifically spelling and grammar
• Ability to handle a high-volume of callers in a virtual environment
• Experience managing both inbound and outbound call types
• Experience with initiating outbound calls and appointment scheduling, while ensuring a seamless and efficient customer experience
• Applicants must be willing to undergo and successfully pass a criminal background check.

Technology Requirements:

• Desktop or Laptop with either a Windows (8gb RAM) or Mac Operating System.
• Webcam, speakers and a second monitor.
• High-Speed Internet with a wired ethernet connection and highspeed connection.
• Internet connection type: Fiber or Cable internet service provider (Satellite, DSL & WiFi are NOT supported)
• High speed internet (at least 10 Mb upload and at least 50 Mb download)
• Capability to directly connect into your router/modem with an ethernet cable (ethernet cable will be provided if needed)

Salary: 5-10

Originally posted on Himalayas