Night Stock & Customer Service Pro

Michaels Stores; Holly Springs (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee discounts

Benefits and programs

Job summary

Michaels Stores in Holly Springs, NC is seeking a friendly Store Associate to help customers, stock shelves, and handle checkout. You’ll deliver fast, helpful service and participate in omni-channel processes including Buy Online Pickup in Store and Ship From Store.

You’ll assist with truck unloading, merchandising, and ensure the store remains in stock and well merchandised while following SOPs. The role requires retail or customer service experience, good communication skills, and a positive,

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the rewards program and enrollments
• Educate customers on the VOC survey
• Assist with Omni channel processes (BOPIS and SFS)
• Participate in truck unload, stocking, and planogram processes
• Ensure store recovery; maintain in-stock shelves and merchandise presentation
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and company policies
• Interact with others professionally and promote company values
• Cross trained in Custom Framing selling and production

Skills

Customer Service

Cash Handling

Communication

Upselling

Job description

Michaels Stores in Holly Springs, NC is seeking a friendly Store Associate to help customers, stock shelves, and handle checkout. You’ll deliver fast, helpful service and participate in omni-channel processes including Buy Online Pickup in Store and Ship From Store.

You’ll assist with truck unloading, merchandising, and ensure the store remains in stock and well merchandised while following SOPs. The role requires retail or customer service experience, good communication skills, and a positive,