Overnight Veterinary Receptionist—Emergency Care

Ethos Veterinary Health; Pensacola (FL); Presencial; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Paid time off (PTO)

401(k) retirement plan

Uniform allowance

Employee discount

Disability insurance

Life insurance

Continuing education support

Career development and growth opporunl

Descripción de la vacante

Ethos Veterinary Health, via Veterinary Emergency Referral Center (VERC) in Pensacola, FL, seeks an overnight Veterinary Receptionist to join our team. This position offers three 12-hour shifts per week, Friday–Sunday, 8:00 PM–8:00 AM, with a competitive hourly wage and shift differential for late hours.

You will provide compassionate client service, manage a busy phone system, schedule appointments, and coordinate with referring hospitals to ensure smooth patient records flow while supporting

Formación

• High school diploma or equivalent.
• At least two years of veterinary customer service, veterinary reception, or hospitality experience.
• Basic understanding of veterinary environments, terminology, and hospital protocols preferred.
• Strong verbal and written communication skills.
• Professional, compassionate approach to client service, including experience handling difficult or stressful interactions.
• Attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Proficiency with computers, phone systems, appointment scheduling, records, and client communications.
• Flexibility and adaptability in a changing emergency hospital environment.
• Fluent English speaking and reading skills required.

Responsabilidades

• Provide welcoming, compassionate, and professional customer service to clients and their pets.
• Answer and manage a busy multi-line phone system.
• Schedule appointments across hospital departments and assist with client check-in and checkout.
• Coordinate with referring veterinary hospitals to ensure patient records are requested, received, and forwarded appropriately.
• Serve as a communication link between clients, veterinarians, Veterinary Technicians, and other hospital team members.
• Help clients navigate emergency visits and specialty referrals with clear, timely communication.
• Support clients through difficult or emotional situations with empathy, patience, and professionalism.
• Respond to client concerns and help de-escalate challenging interactions respectfully.
• Maintain accurate client information, appointment details, and related records.
• Assist with general reception and administrative duties to support daily hospital operations.

Conocimientos

Customer service experience

Communication skills

Attention to detail

Multitasking

Empathy

Fluent English

Educación

High school diploma or equivalent

Herramientas

Computer skills

Phone system proficiency

Appointment scheduling software

Records management

Descripción del empleo

Ethos Veterinary Health, via Veterinary Emergency Referral Center (VERC) in Pensacola, FL, seeks an overnight Veterinary Receptionist to join our team. This position offers three 12-hour shifts per week, Friday–Sunday, 8:00 PM–8:00 AM, with a competitive hourly wage and shift differential for late hours.

You will provide compassionate client service, manage a busy phone system, schedule appointments, and coordinate with referring hospitals to ensure smooth patient records flow while supporting