Night Shift Team Lead - Customer-First Operations Coach

Meijer Inc.; Grand Rapids (MI); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in Grand Rapids, MI is hiring an Overnight Team Leader to guide store operations during night shifts. You will supervise staff, ensure excellent customer service, and drive sales while controlling costs and shrink.

You will mentor teammates, coordinate staffing, and promote Meijer standards and safety. The role requires retail experience and at least one year in a leadership position.

Qualifications

• High school diploma or its equivalent required.
• 2–3 years of related retail experience.
• One year of management experience.
• Rotational assignments in other areas of the store; customer service and product flow experience is helpful.
• Demonstrated ability to communicate to team members with clear direction.
• Demonstrated ability to resolve conflict and address root cause issues.
• Demonstrated ability to manage multiple tasks.
• Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
• Demonstrated ability to mentor team members in all areas of the organization.
• Successful completion of all required certifications.

Responsibilities

• Plans, directs and supervises team members in day-to-day operations within various departments of the store.
• Serves as the mentor and coach for all team members.
• Implements strategies to improve customer service and drive store sales while ensuring customer needs are met.
• Maintains store appearance with focus on prime shopping hours, product presentation and company standards.
• Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
• Responsible for staffing, selection and hiring to achieve staffing needs.
• Promotes succession planning by providing career paths and development for team members and involvement in promotion decisions.
• Documents and applies disciplinary actions and makes recommendations concerning discharge.
• Responsible for P&L, achieving sales and maintaining shrink for the department.
• Models exceptional, fast and friendly customer service.
• Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
• Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
• Spends majority of time within the store communicating with customers and team members to ensure exceptional service.
• Communicates the Meijer Friendly Initiative in all team meetings and conversations.
• Promotes a safe work environment.
• Reliable and consistent attendance required.
• Performs other duties as assigned.

Skills

Leadership

Communication

Conflict resolution

Time management

Suggestive selling

Safety compliance

Mentoring

Customer service

Staffing

P&L analysis

Education

High school diploma

Job description

Meijer in Grand Rapids, MI is hiring an Overnight Team Leader to guide store operations during night shifts. You will supervise staff, ensure excellent customer service, and drive sales while controlling costs and shrink.

You will mentor teammates, coordinate staffing, and promote Meijer standards and safety. The role requires retail experience and at least one year in a leadership position.