Night Shift Taproom Host — Craft Beer Experience Expert

Hendler Family Brewing Co.; Boston (MA); On-site; USD 25,000 - 30,000; Part time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free food & snacks

Health insurance

Paid time off

Training & development

Tuition assistance

Vision insurance

Job summary

Hendler Family Brewing Co. in Boston is seeking a Night Shift Lovejoy Taproom Host to welcome guests and deliver outstanding service in a lively taproom.

You will greet guests, manage seating, update OpenTable, handle takeout and retail transactions through Toast, and collaborate with FOH/BOH to ensure smooth service. This full- or part-time role requires weekend availability and a friendly, proactive attitude.

Qualifications

• Must be at least 18 years of age.
• Strong verbal communication with friendly demeanor.
• Experience with hospitality management team tasks is a plus.
• Punctuality and reliability for night/weekend shifts.
• Familiarity with reservation and POS systems preferred (OpenTable, Toast).
• TIPS certification (opportunity for completion provided).

Responsibilities

• Provide outstanding customer service to create a welcoming experience.
• Greet guests and assist with inquiries, reservations, and concerns.
• Manage seating flow and occupancy per rotation guidelines.
• Update OpenTable in real-time and notify servers of new guests.
• Oversee waitlist during peak times and seat guests accordingly.
• Recommend food and beverage options based on offerings and seasonals.
• Handle takeout/retail transactions via Toast and manage Grubhub orders.
• Answer calls professionally and take phone orders when needed.
• Restock and maintain clean, organized host stand and guest areas.
• Communicate with FOH/BOH to ensure smooth guest flow.
• Assist with setup/breakdown of events and general taproom support.

Skills

Customer service

Hospitality

Communication skills

Time management

Punctuality

POS handling

Tools

OpenTable

Toast

DoorDash

Job description

Hendler Family Brewing Co. in Boston is seeking a Night Shift Lovejoy Taproom Host to welcome guests and deliver outstanding service in a lively taproom.

You will greet guests, manage seating, update OpenTable, handle takeout and retail transactions through Toast, and collaborate with FOH/BOH to ensure smooth service. This full- or part-time role requires weekend availability and a friendly, proactive attitude.